The Abbey At Spring Town Center Apartamentos

It started off a really amazing experience.
Moved here 2020. As time goes on the effort to maintain this luxurious property continue to fall by the wayside. I have been dealing with an issue with ants for over a year now. I have had constant battles with this and even the management staff (even regional) disregarded the impact that having my kitchen overrun with ants would cause.

Be careful when choosing this place as your home. They believe in putting a bandaid over the problem as opposed to... fixing it.

I wish this platform would allow me to share the video of the ants coming out of my wall. Lee mas

The office staff has truly made my transition to Spring so simple and warming. Karen, Katt, Ashly and Danielle make me and my family feel so welcome already. I highly recommend The Abbey Spring to anyone looking for an A+ leasing experience. I am living in the B1 two bedroom layout, and I love the space and the stand up shower in the guest room!

I have been living in the Abbey since Oct 2019 and i don’t understand the bad reviews. I absolutely love the beautiful property and love the actual apartment with the deep soaking tub, spacious layout and high ceilings. It’s one of the few apartments I was able to find with “wood” floors on the 3rd floor instead of only carpet. My maintenance requests have always been addressed the same day i call the front office. On the down side Finding Parking in front of my building in the evening was a... problem until i started renting a car port. I do feel that there isn’t enough visitor parking and it’s all in 1 spot so it’s not close to my building. Lastly I’m not a fan of the Luxor system but only because i use to live in a house and I’m use to my packages being left at my doorstep. Here most packages are left in the Luxor system (the big lockers hold tons of packages and u have to find yours). Lee mas

Having recently relocated to Texas, we are extremely pleased with The Abbey At Spring Town Center! We worked with a highly reputable realtor and our corporate relocation services to research many different communities and options in the Spring area. After viewing multiple options, The Abbey At Spring Town Center was by far the best option for our family. Location, amenities, and price are all wonderful. Allison and the entire staff at the Abbey are amazing! They often sponsor community events... and have made our transition smooth and easy throughout the entire process. We highly recommend this community for anyone looking for a comfortable and luxurious lifestyle with all the amenities you could ask for. Lee mas

I've had multiple unfavorable incidents with this property from poor customer service to the lack of professionalism. However, today's experience has struck a nerve with me. The management here lacks moral integrity and professionalism. It's often baffling to me when people can make false claims without a conscience. I filed a complaint with the corporate office regarding him never returning my calls and the office being closed early on a Saturday. They said he'd follow up with me at the end... of business on that Monday. I had to reply back to them letting them know he still had not contacted me. He conveniently responded to my follow up email stating that he called me and left messages which he did not. He also claimed that the office was open on the day where attempted to open the front and side door at 4:45 pm l, but they were locked with a returning at 1pm sign on the door. A resident even confirmed that they were closed but she was just leaving the business office after using the computer. He claims the cameras show staff and the Cares Team in the at 4:45pm. Yet he never addresses that cameras show me trying to enter. He immaturely told me he didn't want to talk about it. However, he confidently wrote that false claim in the email to the corporate office. He also told me that I cannot provide the office with my keys not one day prior to the end of my lease term. I would have to fly back to Spring tip give them the keys on my lease term day or mail them to the office via certified mail with an arrival day of my lease term date. What an asinine claim! As long as my account is paid to term, any property will accept the keys prior to the lease term date. The management apparently does not like to be called out dropping the ball. The refusal to take ownership for the lack of responsiveness to emails for 3rd time is inexcusable. I've seen rent checks laid out on the staff's desk. The information you get from one person is not the same when you speak to the next person. There is always pet excrement on the grass. As much as they charge for rent, you would think that it comes with customer service, moral integrity, and professionalism. Lee mas