The Abbey On Lake Wyndemere Apartamentos

Lived here since early 2023, started in midrise 4th floor the first 6 months until the constantly broken elevator caused us to transfer to a townhome.townhome view was nice and that was about it. Issues with maintenance, communication and safety. Lease states deposit will be refunded 30days or sooner once move out happens, almost 40 days later still no refund. Told can take 50-60 days. Called management company and zero help.

Nice updated townhouse with no sound proofing. Incredible amount of noise from upstairs neighbors at all times of day and night. Raised the issue several times with management, and got nothing but lip service.

I visited this property and it was not what we expected for their extremely high rents.

The apartments are nice, but you are no more than dollar signs to them. (There are hidden fees everywhere.)
Although we enjoyed the feeling of a "quiet neighborhood," that illusion stops once you're inside the walls. We could hear our neighbor's Alexa, alarms, and even people walking through the hallways.
The way the staff treats you really leaves a bad taste in your mouth. Throughout the touring and application process they were very kind and professional, but once you become a tenant... everything changes. Your emails are ignored, and if you visit the office they treat your presence like an interruption or annoyance. They. Do. Not. Care. About. You.
We had a decent time living here, but there was much left to be desired as well. If you decide to lease with the Abbey, I hope your experience goes much better. Lee mas

The apartment complex is ok with nice view and calm.. Here comes the but

1) Parking spots are too narrow
2) Walls are to narrow - side walls, ceiling and floor. Unfortunately we were on second floor. Our kid was too small to make any noise(less than 1.5 years) but apparently that noise also bothered our downstairs neighbor and she kept banging up.. fortunately she vacated after 10 months into the stay and there was no more banging despite my kid grew up to more than 2. But we could hear loud... sounds from our upstairs and neighbors beside. we never banged though
3) Staff is more often rude than nice. I always felt that despite me paying higher rent, I am also paying to get attitude from them
4) Some more the small thing made it really irritating ... They stopped accepting paper checks which was ok if they could allow online payments .. they allowed online payments but it was not free...at this advanced age of online transactions who would charge for online payments.. we at the time of lease are mandated to take renters insurance from the mandated company .. the benefit they say is no deposit ..ok I thought at least I don't have to forgo anything at the end of the lease .. but they charged me like $150 bucks for some spots on medicine cabinet, refrigerator and others .. and I asked who charges $15-$30 for these items .. they showed photos of those spots .. it didn't know whether to laugh or cry..next small thing .. apparently they don't want to accept packages at the leasing office ..which is fine it is their right ..but they mandated us extra dollars to outsource that task to some other company.. why would I pay for their outsourcing or reduction in work Lee mas