6/10/23
They treat tenants facing hardship horribly, but at least they have a food truck come every once in a while.
I never write reviews for things, but I was motivated to write one for The Canopy because I have no other recourse for the circumstances I am now facing.
I was a self-employed individual and used to run a successful small business. This year, I experienced a severe financial reversal. Business slowed to a trickle and eventually stopped entirely. I liquidated every savings/investment account I had to make my rent payments. Nearly everything of value was liquidated or sold.
Lease terms... stipulate that the fee for breaking your lease is two months rent plus a 60-day notice. This payment is due 30 days after notice is given to the management office. My parents loaned me money for the early termination fee. There is no consideration or mercy extended to individuals facing financial reversal with regards to this fee.
I still had to pay an additional two months rent before I could get out of the financial burden that my rent payment had become. My parents also helped me with this as the work I had found was insufficient to cover the rent.
(I should say that my parents are not well off. They lent me money for all of this at great cost leading to their own financial reversal.)
About a month and a half after move-out. I receive an email from the management office with my final account statement saying I owe over $600. Granted some that is for utilities owed, but they are also charging me for things like a layer of dust on the rim of the washing machine, detergent powder on the dryer, a few food crumbs in the fridge. Just ways to Nickel-and-Dime even more from me, despite the fact that nearly $4,000 was paid to terminate the lease.
I cleaned the entire apartment by hand before my lease ended. I was only unable to clean the appliances because I was busy moving things nearly all day everyday for over a month up to the final hours of the move-out date. It's amazing that I was even able to clean at all with the moving and work.
I called the office and plead for any kind of relief on this fee. None was given. Instead I am dryly quoted company policies and practices.
There are many more details to share about this but I realize that I am merely screaming into the void. At the very least I've gained a bit of catharsis of sort by penning the feelings pent up throughout this ordeal.
To sum it all up, I don't think humanity exists when it comes to property management companies, but The Canopy, and Fein by extension arise as chief examples of this sad reality.
Reseña de Apartments.com
Administrador de la propiedad en The Canopy at Springwoods Village respondió a esta revisión
We appreciate your feedback and understand the challenging situation you faced during your tenancy at The Canopy. First and foremost, we want to express our empathy for your financial struggles, and we're sorry to hear about the difficulties you've... encountered.
Our lease terms and early termination fees are established to ensure the stability of our rental agreements and provide a clear framework for both tenants and our management. These policies are communicated upfront to all tenants, and they are designed to maintain fairness and consistency for all residents. Fair Housing laws require all residents to be treated equally, regardless of their financial status, that is why we use a Texas Apartment Association lease agreement and apply the standards to all residents on a consistent basis.
Regarding the additional charges on your final account statement, we'd like to clarify that our goal is not to "Nickel-and-Dime" our residents. Charges for cleaning or maintenance are applied to restore the unit to its original condition, ensuring a clean and welcoming environment for incoming tenants. Our staff is dedicated to providing transparency in these matters and following established guidelines. We apologize if you felt otherwise.
We understand that moving can be an arduous and time-consuming process, and we acknowledge your efforts in cleaning the apartment. However, cleaning standards are essential to maintain the quality of our rental units for all tenants. We are committed to treating each case individually, and if you believe there are specific charges that warrant reconsideration, we encourage you to reach out to our management team to discuss your concerns further.
We genuinely regret any negative experience you had with us and wish that your circumstances had allowed for a more favorable outcome. Our aim is to provide the best possible service to our residents while also ensuring fairness and consistency in our policies. We hope your future endeavors are more positive, and we appreciate your feedback as it helps us continuously improve our services.
Sincerely, The Canopy Management Team
