MAA Carlyle Square Apartamentos

This is the WORST place I've ever lived. Every day of my lease I've spent regretting not having done research on MAA prior to living here. This company is seriously a NIGHTMARE. First of all, a staff member of theirs TRESPASSED into our unit and ROBBED ME!!!!! Nobody in the company took it seriously and after the issue was reported and police became involved, they were RUDE to US! Like we didn't get robbed. I'm talking WILDLY unprofessional. Plus the staff has a super high turnover rate,... resulting in a lot of issues. Stay away. Lee mas

I just moved in this community and I cannot be more happy!!
This place is absolutely wonderful! Super clean, quiet, very friendly, with excellent amenities.
My apartment was exceptionally well prepared for my new residency. Impeccably clean, excellent appliances, everything working in perfect order. What can I say, I think this is a first class moving experience!! Thank you Post Carlyle Square!!! :-)

I move around quite a bit and have visited many rental establishments across the country, by far this one provided me the best customer service. After my initial visit Samy followed up with me a few times as new listing came open. He knew what I was looking for and what price point I was trying to fit within. Samy's open communication and appropriate follow-up sealed the deal with me signing a lease here. Even after the initial commitment, Samy answered all my questions as I approached my move... in day.

This facility is beautiful and in a very nice area. I would highly recommend living here and if you need assistance, ask for Samy. Lee mas

I thought I had previously written a review of our experience at Post Carlyle Square, but it seems not. That's okay, because we've now been here a full year and I can comment with more confidence.

I cannot recommend Post Carlyle Square highly enough. The leasing office staff are all amazing, each and every one of them. They are quick to respond to emails and always answer any questions with a helpful attitude. I really appreciate their willingness to ensure our happiness. The maintenance... staff are also top-notch. Requests for maintenance are responded to incredibly quickly and the staff are considerate of our space when they arrive to complete work.

The buildings are kept clean and the grounds are lovely. We live on the top floor of the low-rise building and we NEVER hear noise from our neighbors. It's remarkable how quiet it is, really. Also, residents are allowed to hang wreaths on their doors and set out welcome mats, which is a nice touch. (We once rented a unit in a condo and this was NOT allowed.) I haven't had a chance to use the swimming pools, but the gyms are both well-equipped and kept at a pleasant temperature.

We moved in during the pandemic (summer 2020) and I have to admit that I was a bit worried our rent would increase dramatically when we went to renew our lease. I am happy to report that our new lease terms are completely reasonable and we are ecstatic to sign a lease for another year. Lee mas

The staff at this property are as nice as can be to your face, but REFUSE to do a lick of work. More likely than not, this could be the laziest staff of humans ever assembled under one roof - and especially in one office. During my two year tenure at this property, I asked repeatedly for certain things to be done. Concerns like addressing dirty things, broken things, blown out things, rogue parking, animal waste, trash, etc. I went by there recently, and nothing has changed. A new management... company (MAA) took over, and the place actually got worse. Residents didn't think that was even possible, but it happened.

The same things are still dirty and broken, and the staff is still glued to their chairs. There is no accountability or customer care that this place. There is no one in charge, and there is no leadership or management. This attitude has been handed down to the support staff as well. No cleaning happens here, it's been replaced with lots of leaning and smartphone play. The support staff like to hang out by the freight elevators and play on their phones.

After submitting numerous service requests, (that always came back marked as completed, but NEVER were), I asked each of the clerks in the office the same thing face-to-face. They all did the same thing; each clerk would nod their head in a 'yes' fashion while smiling, while consistently NEVER, EVER doing any work whatsoever. They WILL NOT DO ANY WORK at this place - they refuse. While I was battling staff over the easy fixes that would make us all look good, I was constantly having frigid air flow into my unit in the wintertime. This was not confined to my unit, this was a property-wide problem. I had to stuff towels around the window frames just to get my heat to turn off once in a while.

Staff WILL NOT clean elevators, the public coffee machines, the community room rental space, change light bulbs, fix broken entryways and doors, (to prevent robberies that happen inside the building), tow cars in your space with no parking decal, clean up and address animal waste, or do any sort of meaningful work. But they have no problems giving out HUGE rent increases at the end of your lease term - watch out for that one and plan accordingly. I could recommend that you keep looking at other places, and meanwhile, the staff can keep looking at their phones. Lee mas