MAA Cobblestone Square Apartamentos

I've never had a problem with loud noises and they allow all kinds of pets and it's the cleanest apartments I've ever moved into

How is their rating this high? I must be a magnet for poor service.

I moved here in July and was excited but that quickly changed. Within 2 months. Issues with the washer, then the dryer, the kitchen fawcett dropped water on the counter from the base and the water pressure was extremely high followed by the HVAC leaking water from behind the lock door. My latest complaint is a simple lawn care issue. Since Sept. 19th I have requested to have the bush trimmed down in front of the master bedroom... window and the patio. It’s a safety issue as we have no visibility and I’m on a lower level. I was reassured it would be taken care of twice it wasn’t. Fast forward to this week and I follow up via email- heard nothing. Sent a second email - nothing. Called and left a voice Mail…. Nothing. I work from home so I know when the lawn folks are working. I had to physically go over there and confirmed receipt of my emails but it was too late to have the bush cut down BUT once again assured it would happen next week. I have lack of confidence as they didn’t show basic customer service skills. Lee mas

My wife and I recently moved here about 10 days ago, and so far, our experience has been great. We were on a time crunch to get moved into an apartment, and the leasing office staff was very friendly and helped us complete a next-day move in on very short notice. The pricing is reasonable (in my opinion), the complex is very clean and well kept, the neighbors in the community are very friendly and welcoming, and the maintenance staff is very timely with their service. Upon move in, there were a... couple of light fixtures not working, and our sink was not draining, and a maintenance staff member was at our door within 5 minutes. He had everything back to working order within another 10. Aside from those minor issues, we have had no other problems with the unit itself. So far, I think the only complaint would be that there is only 1 garbage compactor and 1 recycling compactor on opposite ends of the complex. Most night, they have valet trash which is very convenient, but if you have multiple bags of trash or larger items that don't fit in the provided can, you either have to walk or drive it over to the compactors. Other than that, I am very satisfied with my apartment and the complex as a whole Lee mas

Be prepared to pay an extra $1000 when you move out for a carpet replacement regardless of the condition. If you read other reviews you can see proof of this. I had a pre move out inspection with the property manager who said they would only be charging people if there was visible damage to the unit… I kept my home extremely clean intentionally so that we wouldn’t be charged ridiculous amounts of money moving out and we still were. They are charging people for marks left UNDER the carpet so make... sure you never spill a glass of water here, it’ll cost you a grand. The cheap blinds will cost you over $100 and there’s absolutely no possible way of keeping them intact because every time you open them one will snap off. These apartments are cheaply made and overpriced and they will nickel and dime you on your way out. They won’t do anything to work with you with these charges either. We had a 13 month lease here and had numerous issues with our refrigerator which caused us to lose hundreds of dollars in food over the course of a few months until they finally decided to replace it. The walls are extremely thin and you will hear absolutely everything from all sides of the unit and the hallway doors slam and shake the building whenever someone comes in or out. There’s no where for packages so they’ll just be thrown in the hallway regardless of what floor you live on so anyone can just pick it up and walk away. Our car was broken into in the parking lot and nothing was done about it as well. I do not recommend Cobblestone square to anyone in the Fredericksburg area. Lee mas

We had an emergent issue come up with our previous land lord that forced my family to have to find a place fast. We have always loved the downtown, so we took the unforeseen move as a chance for a family adventure to live so close to everything in the downtown area. Though the space is much smaller than our previous home, we have adjusted nicely due to the comfy accommodations, the great amenities, and very friendly staff. The food trucks that periodically visit the grounds have always been... great. The gym is open 24 hours and is great. My wife, son and I visit the club house often for a game of billiards, shuffleboard, chess and take advantage of the great coffee machine. Definitely enjoying our time here. Lee mas