Crystal House*

Leasing office does not want your business or care about the customer/ tenant. Managers are horribly disconnected from employees and what they are doing. I’ve lost thousands just trying to finalize move in date. Two weeks after original promised move in date, management comes back with higher rent and terms I did not agree to. I do not get it. My credit is excellent, rent check in hand and they still cannot get it together. Very disorganized management, expect false charges, misleading terms,... delayed maintenance requests based on other reviews and a very frustrating move in process. Lee mas

They furnished wrong information to resident screening service companies, my screening report now shows that I had an outstanding balance with them which is getting me rejected when applying for other apartments, while I actually paid them everything in full and on time. I've been trying to reach out and they don't reply at all.

CAR THEFT AND SAFTEY ISSUES. My car was broken into and almost stolen TWICE. Literally twice in four months and Crystal House has done absolutely nothing to fix this issue or try and keep residents safe, though multiple other residents have reported stolen or vandalized cars. This last time I was parked right under the security cameras which DO NOT WORK I discovered after. Building isn’t doing anything about all the car theft in their own lots, they truly don’t care about the saftey and well... being of residents. The price point isn’t that low anymore, not worth it for all of the in apartment issues in addition to constant theft. Lee mas

Crystal House was my home from 12/17 - 2/22. My overall experience living on the property was great. Management was very responsive addressing issues as they came up. Jade in the leasing office went above and beyond to assist with my move out of state. I would not hesitate to advise anyone to move to Crystal House.

With JBG Smith taking over Crystal House in 2021, this property has gone from being just about worth the rent they were charging before to absolutely avoid this property. The rent prices have increased significantly, but the services you receive have decreased. The complex has an issue with bugs, specifically German cockroaches. The maintenance team is incapable of understand let alone fixing most issues (they didn’t understand that the thermostat that was installed is supposed to automatically... control air flow. Finally coming to the new management, they are truly awful. I’ve had an issue where the tenant above me jumps and stomps when exercising that my unit shakes and all management says is that they will remind them of the proper etiquette of living in an apartment complex. That is all fine if the tenant ceases this behavior but after 9+ months of this happening daily with no resolution, that just shows that management is unwilling to get to the point with tenants, enforce the leasing agreement, and instead beats around the bush. I would avoid Crystal House at all costs. Lee mas