Dominion Plaza Apartamentos

Dominion plaza is not the place to live if you are looking for something nice in the area. The building is old and very under kept, residents consistently smoke cigarettes and weed in their units, and the hallways reek of bad food. The mail room has smelled like urine since I moved in, and the stairwells are vandalized and dirty. The only good things about this place is the pool/courtyard area. My best advice would be to spend the extra money to live somewhere nice. This place is not worth it.

I walked in to Dominion Plaza to see apartments for my sister. I had a pleasure meeting Elshadai the leasing manager, she welcomed me very well without hesitation even though I walked in without the appointment lol she is very kind, very clear, knowledgeable and friendly. I have a little problem of speaking English because it’s my 3rd language and she was very patient and make me feel comfortable. I told my sister to put the application and I am also coming to this place once I finish my lease... next year. The apartment are very specious and exact like pictures on the website, price are fair for the location and the apartment( it worth it). I am very excited for my sister and I can not wait to hangout with her when she moves in. Thank you so much elshadai, I hope to see you soon ???? Lee mas

I am NOT the type to be a Karen and write reviews, let me start with that. Dominion Plaza is nice for the location and the amenities they offer. The staff works very hard to keep the property clean and put together. The front desk staff is also amazing and truly wishes to help you out; except for one person. The woman who runs the front desk at Dominion Plaza (M-F, 7AM-3PM) has made it very clear that she runs the place. I have never experienced so much sarcasm, and "shade" from a customer... service professional. Please read the similar views regarding the service. Lee mas

This place has been going down hill since March when new management stepped in. The elevators are always broken which can make it inconvenient if you live on the 8th or 7th floor, I’ve seen roaches in the building (exterminators use to come spray the whole building once a month but I guess new management stopped that), the morning receptionist during the week is not friendly at all and they removed the water dispenser from the gym. They have SPIKED the prices of these apartments. Please don’t... move here, there is better for the price you’ll pay. New management does not care about residents AT ALL. Lee mas

I'll start by saying I am NEVER the kind of person who posts negative reviews online. In fact, I even wrote a glowing review for this building when I moved in two years ago. But I have truly run out of options to reach Dominion Plaza and Akelius. After a literal overnight change in management more than one month ago, Akelius has failed to provide even basic communication with residents.

On the evening the acquisition was announced, I forwarded a detailed email thread and documents about my... upcoming end of lease/move out to the email address we were instructed to contact going forward. I asked Akelius to provide written confirmation that nothing about my move out would change under their management. I never heard back on this matter, despite three more follow-up emails, multiple calls to the leasing office, physical copies of my move-out paperwork, and even sitting in the lobby during business hours waiting to talk face-to-face with management.

So now, I am less than two weeks from moving out of state, and have yet to receive any confirmation of my end-of-lease, details about move-out inspections, or information about my security deposit. The current payment portal states I owe a full month's worth of rent for June, which clearly goes against my current lease since I will move out prior to June 30. When I noted this on one of my many trips to the front desk, I was told it "will be updated" but I've yet to see any changes in my portal.

Perhaps the most infuriating part of new management is that, while residents wait for any sort of communication from Akelius, the company had no problem prioritizing a repaint of the leasing office and a disruptive renovation to the package room. Unsurprisingly, the package notification system hasn't been set up yet, so the package room is overflowing with unclaimed packages. Residents are regularly told to come back later because staff are either trying to sort through the room or they simply aren't able to find the right package.

Overall, the five weeks under Akelius have made me grateful I decided to move out of this building. I let the leasing office know that I will be withholding my rent payment for my final month due to the portal issue, but even that doesn't seem worthy of a response.

The single star is reserved for the on-site staff who are trying their absolute best and have graciously tried to help me in whatever ways they can. Lee mas