White Oak Apartamentos

01/28/25-This token of appreciation is long overdue. I have been a tenant at WhiteOak for a couple of years, and I have never been as satisfied or impressed with the services provided by the maintenance staff. Asher is an asset to Gallery Residential’s maintenance team. He is courteous, efficient, professional, honest, and effective in his job and customer service. Thank you to the Gallery Residential Management team for bringing him on board!

I signed my lease in 2018 and I could not have been happier. The property was clean, the staff were and still are welcoming and nice to talk to, but for the price we are paying now which is much higher than it was when we moved in, we should not have to be dealing with things like roach infestations that we did not cause, and even after basically begging for pest control, we are still dealing with the issues. I lost hundreds of dollars in food because of the swarm and upper management has been... giving me the runaround as far as compensation for this. I’ll tell you, being blind and not being able to see a roach before you step on it in your Bair feet or to be cooking and reach for a spoon only to feel one wriggling on the counter has caused a lot of trauma, pain and suffering in my family, as even though we have been told it was handled, we still find them when we don’t expect to and our neighbors are too. If you don’t like bugs do not move here. Lee mas

I moved after July 2023 in good standing. I provided the forwarding address as requested via email and by phone. I received the return of the security deposit to my old address. However, I did get the check and I deposited the check. The check was retracted and I later found out that it was due to a stop payment. I learned that they are now under a new management company So I called the office to inquire about the return of the security deposit. I called a number of times until I finally got the... manager on the phone a few weeks later because she never returns phone calls. She assured me that she would take care of it, and make sure that it was sent to me. This was three months ago, and I have received no mail and no phone calls. They make it impossible to reach out to the management company. Therefore, I am resorting to negative reviews until I get some answers.
Hopefully someone will reach out to me this week because this is ridiculous. Beware. Lee mas

Awful
Broken promises!! My rent was paid in advance and I wish I had nit given the pleasure. Only been here 3 weeks
Mold and mildew in bathroom and kitchen wall, pests, thrift store washer dryers, maintenance requests take forever! Prop mgr no where around - Only email.

I’m pissed

It’s pitiful how this place has declined and they have the nerve to call it “Luxury” and with large increases in rent. There is trash in the breezeway and parking lots far too often. I’ve had 2 packages have the contents stolen out at my door, the internet is average, we’ve gotten emails regarding pool closings due to people crapping in the pool, the parking is limited for most which is amplified by people double-parking over the lines shockingly more than one would expect and the maintenance... situation is ABSURD. They are always backed up a couple hundred orders, as they have indicated that they only have 2 maintenance staff members, only one of whom is fully trained and experienced. The current office staff will just apologize and tell you anything to get you out of their way, no matter how respectful and patient you remain but they are not AT ALL resolution-oriented per my experience. It’s purely dismissive and just them trying to pacify you in a moment with empty promises. There is one staffer who is at least empathetic and acknowledges the ridiculousness behind the whole operation but the others are dismissive and the collective is seemingly negligent, as they have no problem wasting your time with empty promises.
I was told 4 times that my most recent maintenance request was being handled the day I received that communication and it’s still yet to be made true. It STILL hasn’t been done and I’ve clearly communicated that it’s effecting my quality of living within my residence at this point. I was told I couldn’t do it myself because it was a liability (not to mention maintenance is a part of what apartment rent pays for), I was told by the office staff themselves that they would do it by a certain deadline which has passed and I’ve been told by the property manager and maintenance team directly it was going to be done. Still isn’t done. I’ve been beyond patient but their latest stunt was orchestrating a whole ordeal about an after-hours staffer coming to fix my issue only for them to clear the office and then call me later to notify me that that staff member (who agreed to do the task) is actually not trained to do it. So it, again, was a performance in front of me just to get me out of the way. I cancelled an obligation that effected other people’s plans in just to see this through per their promise and I lose yet again in addition to my time totally being disrespected. It’s just a downward spiral here and it’s a shame. This was once a nice place. Lee mas