Impressions Apartamentos

Tried multiple times to set up an in person tour. Was told to use the virtual tour and to apply online. Call me old fashioned, but I'd like to see a place first.

This property looks nice, but in reality it is not. Some units are better than others. However, I had a horrible experience with this property. My first encounter they decided to give me a ragged apartment. The carpet was wet on move in day with a blower in the middle of the apartment to dry the carpet. I payed for a washer and dryer, the day I moved in it was not in the apartment and they stated that "someone forgot to order it" but they did not forget to charge me for it. They moved me to a... "renovated" unit. The unit was amazing, spacious etc. HOWEVER, my first night I killed almost 15-20 roaches ! of all sizes. That is ridiculous and I was told the apartment was sprayed and treated twice prior to move in. This was a horrible experience. I moved out after about 2-3 days and was told I could not get a refund on my pro-rated rent. Catrice was an amazing help throughout the whole experience and if by chance you do decide to move here, please allow her to assist you ! She treats all of her residents with care and respect and is an amazing communicator ! thank you for all of your help Catrice! Lee mas

We weren’t able to move in on time after the uhaul and people helping me move arrived due to the apartment still being cleaned so we had to come back several hours later once they were finished. There were also many issues with the apartment like the kitchen counter being broken (still not fixed even after 9 months), there were electrical wire caps on door stoppers, the washing machine and dryer were in the apartment even after they promised twice for them to be removed because we were bringing... our own, the carpet was stained, the towel rack in the bathroom was broken, and the faucet in the bathroom has two handles that both say cold (still not fixed either).

The trash at the dumpster is always overflowing and the office staff NEVER picks up the phone. So you’d think you could just go by the office, but the door stays locked and you have to make an appointment to speak to someone - by calling! Make sure you always have a decal and guests park in the right spot because I constantly see cars being towed. The pool has been open a total of 1 day since living here for 9 months… so don’t come here for the “amenities.” I was also worried about inviting my niece over after a couple was having sex on the balcony of my building. I saw a police officer knocking on my door at 3am when I wasn’t home but saw it on my ring doorbell. Definitely get a ring doorbell if you come here :)

In November, there was a small leak in our bathroom coming from the unit above so we put a work order in. In January I asked on the portal when it would be addressed. Soon after a maintenance worker came and spray painted the stained leak area just to cover it up without addressing the problem. I then had to put in another work order because the leak had gotten larger and the first work order has been closed. Another worker came and looked at the leak and said he would be right back. He has yet to come back. It’s now been 6 months and we still have a leak. There appears to now be mold and moisture in the walls and ceiling so much so that you can put your finger through the ceiling. The leak has now gone into the bedroom next door and has soaked the carpet and my possessions. My husband recently went to the doctor due to health concerns and the doctor was concerned it was related to mold exposure. If you are wondering what maintenance is doing while they’re not fixing the issues in my apartment… I often see them playing bumper cars with the golf carts in front of the dumpster. Lee mas

Oksana was very helpful and professional through the entire moving process, thank you for all your help.

please do your self a favor and don’t move here , I had a horrible 6 months here , the apartment was roach infested when I moved in , the management team was horrible and didn’t care , the carpet had a weird smell , the neighbors would smoke and it would seep through the walls , the maintenance did half jobs and flirted