Tuckernuck Trail Apartamentos

I’ve lived in my apartment for over a year, would not recommend signing a lease here. I live in one of the newer renovated units , I was very surprised when I moved in that there were so many issues. From unfinished bathroom construction to shorts in lights. The front office staff member Karen is very nice a helpful before you sign your lease , but as soon as your in she is almost never helpful (she is the only front office staff) , you will have to send emails upon emails to get your issues... resolved. If you read the reviews for the management company which is King Properties you’ll understand why there is such bad customer service and disorganization. There isn’t any way for you to pay your rent online or at the leasing office like most apartments, you physically have to take your rent downtown to their management “corporate” office (Which looks like an episode off of hoarders , tons of paperwork everywhere) or mail it in ( which is completely inconvenient & outdated , I didn’t know this until after I signed my lease). I’m most definitely not going to renew because of my experience but I also find it odd that you can’t renew your lease even if you want to. They automatically will put you on a month to month agreement as a way to make more money off of the people that lease from them& they do not send out 60 notice to hook you (thank god I asked in a timely manner) Overall they run really janky business which is a shame because it’s a pretty nice property with great potential, it would be ALOT better if it was ran by a better management company. Lee mas

I gave them a $150 "reservation fee"for the apartment i wanted and later signed the lease for. Karen called me in Florida while i was attending my brothers funeral 3 days before i was suppose to move in and told me they were changing my apartment beacuse the one i signed the lease for was not ready. When i was signing the lease Karen told me it was ready and had new carpet and paint. When i asked for my reservation fee back i was told no because they have no control af the contractors. The... apartment they put me in was not move in ready and still needs a lot of work which i have reported and still is not repaired. The neighboor upstairs sounds like a heard of elephandt running around until at least 2 AM. I have complained about this an nothing has been done. They also toss their cigarette butts on my porch and patio. I have reported this and nothing has been done. They had a fire about 2 years ago caused by cigarettes Lee mas

This is a terrible place don't let that good review fool you. Mr. King the owner does not care one bit about this complex. They only care about how the grass is cut or how the bushes look! What's on the inside is horrible. Avoid this place at all cost. I wish I would've believed the bad reviews years ago when I decided to move here. They only have 1 maintenance man who fixes everything. But only when Mr. King thinks it's important enough. The rental office is a front you have to pay your rent at... the Willow Lawn office and they don't have a drop box or nothing. My washer was broken for 6 months before they youtubed how to fix it. My AC was broken for 2 months before they came to fix it. My AC/Water heater leaked so bad for months my neighbors below my got MOLD! And I'm sure I do too. They have so many bugs from Sliverfish to Caterpillars and when they exterminate (per your request) it does nothing. They don't update anything! They have never cleaned the chimney since I've lived here. My car was broken into. Ducks/Geese swim in the pool because neighbors feed them all of time. My list can go on and on. I would truly advise you not to move here. Do it at your own risk! I warned you! I wish I would've believed the reviews.... Lee mas

This is the worst of the 4 places we've lived in the west end. In the one year we lived there, we had 2 big water leaks from the unit upstairs that they took their time addressing. The first time, a hot water heater upstairs had ruptured and flooded our unit. We were confined to one bedroom for 3 days, and they ran 2 big fans on our electric bill the entire time. It took 30 days to finish doing those repairs. The second time, the AC unit in the unit above us was leaking & caused our carpets to... stay wet. It even resulted in mold growing in a bedroom closet and on 2 patches of carpet in the unit. I ended up having to go to the doctor because the mold made me so sick, and believe it or not, they ended up charging US for carpet shampooing, even though this was due to their negligence. We had a leaky window for 2 weeks, and they said they came by to fix it one day, but the same paper towel I'd left in the window was STILL there when I got back and checked.
The only way to address concerns is through the main office, 15 minutes away, and the supervisor will NEVER talk to you. He will only go through secretaries. You can't even pay rent on site. You have to go to this main office, which closes at 5, and is not open on weekends. There's also not a drop box, so you have to go pay rent usually in the middle of your work day, or they'll charge you a late fee.
Avoid this complex and King Properties, no matter what. We were paying almost $1000 in rent, but felt like we were living in a slum. I wish I could give zero stars because this place doesn't even deserve one. Lee mas

I am giving Tuckernuck Trail only one star because it wasn't possible to give them zero. Beware of this complex. Throughout my year here I have been forced to go 3 days without hot water and a week and a half without air conditioning during the heat of the summer, with no offer to provide alternate accommodations. Then when it comes time to give my notice that I'm leaving, I am told that they automatically rolled over my lease for 6 months!! What?! Now I have to pay $1500 to leave when my... original lease was up! This place is a hole and they will rip you off. My recommendation is to look elsewhere. Lee mas