The Sutton Apartments

I have lived at the Sutton for 4 years now and I just have to say that the team here is great. They have been so welcoming always and continue to put effort in all they do. The property itself is one of the best in this area. Regardless of a few events that are out of the properties control and more to do with prince William county.
The Sutton hosts events for their residents at least once or twice a month which I love and find amazing to meet new neighbors and it just shows they care about... the residents and creating a home experience.
I do not write reviews often but I felt I should because they truly deserve it. Lee mas

I’ve been living at the Sutton for about 4+years now. They are a great community with an amazing management team. The property and grounds are kept clean. The amenities are clean. Parking in the garage comes in handy when you have a lot of groceries. Out of all the apartments complex in the Woodbridge area. I can say that the Sutton is the best. Their management team cares about their residents.

CAR STOLEN!!! My vehicle legit was stolen right from this “secured” garage. After talking with the Prince County Police Dept this wasn’t their first occurrence either. While I understand bad things happen, I brought it up to the manager (Karima) that she should let her residents know this is an issue and she had no care in the world. As a property manager, you should make your residents feel safe and she did not do that whatsoever. She even tried blaming me for my car being stolen…asking... questions like “ did you lock your car? Did you let someone trail you”

The icing on the cake was they had my rental towed from the complex even with a placard saying “do not tow”. And they tried making me pay to get it removed. It took calling the Dweck property manager to finally have my car released without having to pay for it.

Their mailing system is all messed up. They’re waiting for people’s packages to get stolen. Everywhere I’ve gone you get a locker code to open up when your package has arrived. Here…they just throw everything in a room and have to find it yourself.

I will say their maintenance staff is top notch. They reply and respond very quickly and were always great to work with.

Nasaar was the gem of the entire complex but I believe he is no longer there.

I just can’t get over my vehicle being STOLEN and the manager could care less. She never followed up to see how things went. Never asked how she could make things better….nothing.

Cameras in areas where they should’ve had video of the thieves they “weren’t able to see anything”. They did nothing to help facilitate anything. They made things more difficult BY TOWING MY RENTAL after my car was just stolen…and even had their “do not tow” placard. I had to call the police. I had to call the compound to get my rental car out. I had to call her manager to get my rental out without paying a fee. The “courtesy officer” is rarely there and wouldn’t the officer had heard the car alarm and window being broken if he were there? And it was NOT a quick turnaround. My vehicle was gone for a month and then an additional two months for repairs. She would know if she bothered to check on her residents or ask the multiple times we walked by one another in passing. Lastly, why did no residents know of car theft occurring IN YOUR complex?! This wasn’t just a Prince County Issue…it was a Sutton Apartment Complex issue. Lee mas

The Woodbridge location is unsafe, and the management is horrible. Although they have gated parking, the gate is usually broken and useless. The gym is supposed to be secured for residents only, but again the door is broken 99% of the time, which makes it so anyone can walk in. There have been several cars broken into on the premises. As the previous post stated, people are constantly smoking in the garage and on their balconies. Not recommended!

Been here for almost a year now and wish I could rewind time and pick another community. I honestly have no idea how they have a 5-star review as of 8/10/22. The other poor reviews on here are not lying and 100% true with what they say. There are tons of issues but I'll try to keep this review short. First, the building was made as cheap as possible. You will hear everything from conversations, TV noise and crying children from your neighbors. I'm a builder and these walls couldn't be... thinner or they would be against code. My neighbor next door must have a theater-grade sound system and plays it almost nightly from 8pm-2am and the front office has done nothing after multiple complaints. If you don't live on the top floor you will hear every single footstep and any movement from the residents above you. Secondly, the hallways, stairwells and parking garage consistently smell of weed and I've personally witnessed residents selling out of their apartments. I have no problem with weed, but when it starts to leak into my apartment, I do. Third, there are many unused "reserved" parking spots than there should be. If you want to pay $100+ per month for a spot, go ahead but I've noticed many that have gone unused for months in an already limited parking garage. Next up, the entry doors to the building...they hardly ever work and you'll need to walk around to try another. The gym? It sucks. Most the of machines are either broken or the weight equipment is on it's last leg and a hazard to use. The pool is open about 3 months out of the year and if you want a friend or family to come, you'll have to pay a fee. You also have to pay $5 a day for a visitor to park on the top floor of the garage. The Sutton will nickel and dime you anyway they can and having visitors is their #1 way of doing so. The exterior and common areas look nice, but once you get into the hallways for the apartments, it is dark, dingey, smells bad and the walls are in desperate need of a painting. Bottomline, look elsewhere. The amount The Sutton is charging for rent now is absolutely ridiculous and should be a crime. I promise you, don't fall into the trap I did. I have a friend that lives here and they increased their rent $185 for a new lease. They give a great tour and talk up how "wonderful" this community is. It's not. The front office staff is friendly and the outside of the property is taken care of but that is about it. Lee mas