Martingale Apartments

I am never one to take the time to write reviews, but our experience at the Martingale was so terrible, I feel like it’s literally my civic duty to warn everyone I possibly can about these apartments.
Over the course of 10 months, we had 3 separate flooding incidents. I’m talking our bathtub filling with brown sewage water and water raining down through the bathroom ceiling lights. One incident was detrimental enough to displace us into a hotel for over a week - management offered ZERO... assistance or support.
We were told by maintenance that they have constant issues with plumbing and are too short staffed to do much more than chase leaks & floods that are regularly happening throughout the complex. Maintenance requests for other issues (which there were plenty of) take weeks to get responses.
We had broken patio blinds and a complete lack of privacy for over a month before the maintenance request was even created by the office staff.
Our car was almost broken into twice while parked in the parking lot outside of our unit. I communicated the safety concern to the office staff and was told they would “increase security presence during off-hours”. We never saw any such thing.
Half the time the office phone did not work (this was especially great during our 2nd episode of flooding), and staff was generally unresponsive to emails.
Facilities were not at all taken care of - I was regularly sending emails asking staff to clean the gym and we were never able to use the ‘dog park’ because it was constantly covered in dog poop.
On top of being the most expensive apartments in Lacey, there are an unbelievable amount of hidden fees each month (like water, sewage, gas, electric and pest control for the entire COMPLEX - office, gym and pool included).
It was an absolute nightmare to live here so please SAVE YOUR MONEY. And sanity. Lee mas

These are the most expensive apartments in this area of Lacey and they are the worst. Moldy dog poop is everywhere and my sweet puppy contracted a PARASITE from it!!! Trash everywhere, dumpsters over flowing, nothing is kept up with. Residents are loud and inconsiderate. The staff is so unhelpful and weird… the apartments look nice but are poorly made.

Beware they will nickel and dime you for everything. You only get one all access key fob for your whole family, you have to buy any other ones.... Also there is no parking, and the area it’s in sucks. Everything about this place is a joke and we hated every second of living here :( Lee mas

Don’t waste your time, these apartments are overly priced and you can definitely find better apartments for a better price. They are nice at first glance, but while living here you can see how poorly these were made and not worth the price I pay every month. On top of that I pay for the common area utilities bill that was never discussed before signing the lease- consists of water, electricity, gas, etc. Also trash which is $27. And on top of that if you chose to pay online they charge you $10... for debit and $70 for credit for a Convenience fee. They are quick to take your money for anything! The mail room is not fully secured, so anyone can take your packages, if you want them secured you have to pay for the parcel. There is never any parking. I’ve already found a couple places that are much bigger and cheaper around the area, just patiently waiting until my lease is over to move. Just do yourself a favor and look else where! Lee mas

Overpriced, poor quality, poor management. Overall you’ll have issues if you move here. No parking and mail is always stolen due to the mail room issues.

Do not move here. I waited a few months to write an honest review. Some things they do not tell you before you submit an application is that you pay for the common area utilities. For the last 4 months it’s averaged about an additional $50-60 monthly for common area gas, and electricity, and trash is $27 monthly. There is absolutely no parking. And they are quick to have your car towed within 1 day. Covered parking and garages are constantly reserved. I’ve been on the waitlist for 4 months with... none opening. They do not reply to maintenance requests. The mail room is a mess and packages are always stolen. They recently changed management and the customer service is terrible. I do not recommend these apartments to anyone. They are overpriced and will change you extra for everything. Just waiting until the lease is over so we can get out of here. Lee mas