30/3/23
Avoid
Lots of negatives. No real positives.
1. Appliances are old and inefficient. Don't be fooled by the pics online, make sure you actually tour the unit you want. The oven does not sit flat. If you use the stovetop you know what a pain this causes.
2. Heaters and windows are old and poorly located, meaning high heating costs.
3. Residents are loud at night. Buy a white noise machine.
4. Parents let their kids scream and argue on the play structure. It echoes based on where it is located.
5.... Dumpsters are always overflowing and trash blows around. Garbage bill is shared with all the residents so you are always paying for people illegally throwing their old mattresses and furniture in the dumpsters. People don't bag their trash so the wind and birds and squirrels spread it everywhere.
6. Recycling bins are always filled with trash, so they are not taken to the recycling center.
7. People don't pick up after their dogs and let them pee wherever. You can't walk in the grass it's so bad. The dog park is equally gross.
8. They advertise having a hot tub but it has been locked since at least 2020. And no, they won't reduce your rent because it's "just temporarily out of order".
9. Seems like there is a new maintenance worker every six months. They are so busy picking up trash they don't have time to fix stuff.
10. The office will not accept packages from USPS, so if it doesn't fit in your envelope sized mailbox, you have to drive to the post office in MLT and pick up your package in person. Every. Single. Time. During business hours of course.
11. The area had terrible cell signal. There are sometimes days at a time without signal. Maybe you'll have better signal. Just be sure to check.
12. Random vans camp out overnight in the parking lot like it's a rest area.
13. It's a smoke free property but probably half the residents smoke outside their doors. Just be aware in case you are sensitive to that or don't care for the smell of marijuana.
14. Get everything in writing. The front office employee changed several times.
15. They have a sign that always advertises that there are available units. Now you know why.
16. Nothing improves and they'll raise your rent every year.
Reseña de Apartments.com
24 personas encontraron esto útil
Administrador de la propiedad en Quartz Creek respondió a esta revisión
Thank you for sharing your feedback regarding your experience at our property. We take all resident feedback seriously and appreciate the opportunity to address your concerns.
We understand there may be areas where we can improve, and we apologize... if your experience did not meet your expectations. We want to assure you that we are committed to providing a comfortable and enjoyable living experience for all our residents.
We encourage you to contact us directly at customerservice@11residential.com so we can discuss your concerns further and work towards a resolution. Our team is always available to assist you and address any issues you may be experiencing.
We value your input and appreciate the opportunity to improve our services. Thank you for choosing our property as your home, and we look forward to hearing from you soon.