The Preserve at Rock Springs Apartamentos

Inappropriately withheld money from deposit then tried to justify using information from another apartment. I vacated apartment on weekend so no walk through with agent. Took videos of condition which was immaculate – better operating condition and cleaner than when I moved in. Preserve withheld money for “touch up housekeeping”. I asked for documentation showing what needed to be done; had to prompt them a second time to get a response. Preserve sent photos which showed interior of an obviously... different apartment (clearly shown by comparison of video & photos). No response when confronted, no return of money withheld.

Also note that over 3-year period Preserve increased my rent every year by +10%. Current offer to new tenants about 1.6 times rate just 3.5 years ago. Possibly just greedy, possibly trying to build up reserve to pay for deteriorating infrastructure – units not that old (mine 5-6 years) but showing significant signs of poor-quality construction (concrete work, paint, carpet, structural cracks, caulking, etc.).

WRT reviews, be aware that Preserve on several occasions solicited tenants to write reviews and offered opportunity for substantial financial reward for doing so. Nominally, chance of reward was not tied to a positive review but multiple studies document that reward offers generate positive reviews – well known to marketing experts. In several respects, I’d give The Preserve & staff average to good ratings but the jumps in rent were exceptional and the attempt to pass off photos of another apartment as evidence of the condition of mine when I vacated is completely unethical. Lee mas

I put in for these apartments months in advance and when I moved in the staff was so helpful and it was a great experience, especially coming from the last place I lived in Casper. It is quiet and beautiful here. The staff are awesome and friendly.

I rented a 3 bedroom unit for a year starting in September of 2017. I couldn’t get them to fix the lights outside till February so I had to go down the stairs in the dark in the snow every morning going to work. Paper thin walls so you can constantly hear your neighbors. The parking is a joke because there isn’t enough parking spaces for the amount of units. We moved out in July and still haven’t received our security deposit back. We have called them countless times and just get told that it’s... out of there hands because they changed management. Lee mas

This has been such a great place to live so far. We down sized from a house to here. We feel like we made a great decision by choosing the Preserve.

This is my first interaction with maintenance. That being said, after this interaction, yes I would recommend this apartment community. As stated above, Mario went above and beyond what I expected. I can only hope that future interactions with maintenance will be just as great.