2/5/25
Overpriced, under delivered
The units are so poorly made, have continued appliance issues, and bug problems. The staff is truly horrible to work with, and they have no idea how to help anyone. In the rare occasions there are actually staff members in the office, they will literally do anything possible to avoid speaking to someone, including leaving the office to go “do something” for almost an hour. They switch payment systems multiple times, do not send reminders, and tack on additional fees largely due to their own... negligence. The community has steadily gone down hill, the landscaping is sparse, and the “amenities” never work. There is not units that are available even close to the listed lowest price, despite having the most poorly thought out design. If you’re going to spend money, don’t do it here.
Review from Apartments.com
Property Manager at Cortland ChampionsGate responded to this review
Hello,
Thank you for your review. We sincerely regret to hear about your recent experience and appreciate you bringing these concerns to our attention. Your feedback is truly invaluable as we strive to provide the best living experience for our... residents.
We understand the importance of appliances in your home. If you encounter any service issues, please remember that you can easily submit a service request, and our team will respond promptly. However, there are occasions when issues with appliances may require us to contact the manufacturer's warranty, which can extend the resolution time. We strive to minimize this inconvenience by providing temporary solutions whenever possible.
Regarding pest control, we perform weekly preventative treatments to ensure your home remains pest-free. If you face any pest-related issues, please don’t hesitate to reach out to us by submitting a service request for necessary treatment.
Our office hours are Monday, Wednesday, Friday, and Saturday by appointment only. We aim to give our residents the attention they deserve, and we appreciate your understanding that there may be a wait if you visit the office without an appointment.
If you have been a resident with us for a while, you might have noticed the transition from the old resident portal app (Cortland ) to the more user-friendly Cortland Connect in 2024. This change was made with your needs in mind to enhance your experience.
All amenity spaces are available for your enjoyment, and we would love to discuss any concerns you may have. Please email us at championsgate@cortland.com. Your satisfaction is our priority, and we are here to help.
Best regards,
Xiá O., Community Relations Manager
