Park Edge Apartments

This place has gone downhill HARD. Maintenance is a nightmare, and often takes months. The pool was closed by the city for Health Violations and has remained closed ALL summer. The grass has gone to seed and is so long it is falling over. I moved into a "renovated' apartment and have had nothing but trouble. The shower walls are peeling, our ancient AC has broken twice now and soaks our floor with water. They refused to come fix it on a Friday (said we had to go all weekend without AC)... until we told them they need to put us up in a hotel then. Staff are unfriendly and do not care about the residents. Read More

The property used to be fairly decent. Now the standard has dropped to an all time low. The pool is broken and closed more than it's usable. Trash is all over the parking lot, there are no trash cans in the parking lot so you can't help by picking it up. The loose trash around the dumpster is always horrible and the smell is atrocious. Lately they aren't even keeping the grass cut. The package delivery concierge apparently was more trouble TO THEM than it was worth, so they stopped using it.... Now we are forced to go into the office, when it's open and convenient for them, to pick up our packages. That sounds like tampering with the US mail to me. And what they are charging for rent, and they don't even bother to ask their tenants how they feel, if they're happy, they clearly do not care and this is becoming one more trashy place that just takes our money. Read More

I began the leasing process 6 weeks prior to my move in date to avoid surprises, headache and frustration. Unfortunately, the team at Park Edge worked their magic to create chaos, stress and lost money. It felt as if I was dragging them along through their leasing process despite having 6 weeks to prepare, all while them assuring me all they needed to do was push a few buttons on their end, a task they were tardy accomplishing at each step. I called to ensure they received everything they needed... , but the employee I spoke to must never have delivered my message or Park Edge purposely doesn't call you back. I was told once approved I would receive a Welcome Letter alerting me who to contact for utilities and internet. After approval I called Park Edge twice asking for them to send the welcome letter packet. I was promised it would be sent the same day as my second call, it arrived 1.5 days later. The email urged me to “hurry” and “call to set up services ASAP” because my move in date was fast approaching. I completed my tasks immediately and called Park Edge to confirm. I was told I was in great shape and my move in date three days from then would not be an issue. 90 minutes later I received a call informing me the apartment I was promised would not be available because the remodel was nowhere near complete, Park Edge instead wanted me to take a different apartment that was missing some of the amenities I required, a bait and switch job. When I said that was unacceptable I was told they would work on another solution but that would need to wait until the next day because it was nearly quitting time and their blunder is obviously no real concern to them since they already had my money. Another missed deadline for them to call me so I drove to Park Edge and asked for my money backing and explained my frustration during the entire process. I was told I could not get my money back because they offered me a "solution" of moving into a different location missing amenities. Without a refund I walked out of their office and contacted their corporate office to file a complaint. Corp said they would research and call me back. It’s been three days and no call back. Save yourself the frustration and money and never deal with Park Edge in Lenexa, KS Read More

Office staff constantly changes, including management. Package delivery is the worst. Raised rent almost 10%, then wasted money replacing appliances that were perfectly fine. Work orders are never addressed. Run as far away as you can.

The complex is famous for over promising and under delivering. It started with promising us to have a move in ready apartment, only to be met with broken shades, kitchen cabinets, base of the cabinets molded and falling apart, garbage disposal not working, just to name a few. It takes REPEATED calls and complaining to get anything done.
This is the ONLY COMPLEX EVER that doesn’t let you even see pictures of your apartment before you move in. They promised us an updated kitchen with appliances... and cabinets, only to be the most outdated kitchen we’ve ever lived with. DO NOT move in unless you see your exact apartment because they have and will lie about what amenities and appliances it comes with.
Even when basic amenities they charge you for are out, they’ll take your money no problem but never fix it. That extends to the pool. What’s advertised as a “year round pool” will be open for one week, then shut down for another month, open then closed on repeat during peak pool season.
They recently brought in contractors to update appliances. Not only did they show up a week after they said they would. They left a complete mess, ruined our bed by stepping all over it with their dirty shoes and left screws standing up in our bathmats. When confronting the complex, they took no responsibility and again never followed up after they said they would. Somehow even with constant turnover in the office, not one person will follow up on anything they promise except taking your money. Read More