Arcadia at Overland Park Apartments

Fast response for a maintenance request. Excellent management.

I’ve been living in this apartment complex for many years and have gone through a lot different maintenance guys. The previous men were not the best and never were on time and didn’t fix anything but said they did. After they hired the new maintenance guys a few years ago things were done properly and in a timely manor. Thanks to Steve and Ray who have been here what seems like the longest, my apartment feels save and taken care of. I really like the fact that they communicate before and after a... job is done. They are very kind and respectful to my home when they do a job and clean up after they work. They let me know how long things will take, especially when it’s an emergency. They do the job well and never half finish a job and make sure things are working at its best after a job. If things cannot be fixed they make sure it is replaced as soon as they can get it done. They replace my entire toilet with a brand new and updated one! Which was not expected. My dad does a lot of this type of work and I know that installing a brand new toilet it NOT easy to do and can take a lot of time and energy to install. So to Steve and Ray thank you for all the things you do and then some. Read More

My needs have always been responded to within a day or two and are taken care of professionally. Also, the maintenace is courteous and fixes the problem even if something more is necessary, and they have to make a second visit. I feel my calls are taken and work orders are issued then. The Arcadia staff members have always been friendly and easy to talk with.

I moved here in 2011, and it's the luckiest decision I ever made. Great staff, knowledgeable FAST maintenance crew... everything you want in an apartment, this is the place!

Maintanance is a joke. I sent without ac for the first few weeks I lived there. I was given no compensation. I moved in late summer. I dealt with an 85 degree apartment during this time and despite me giving a detailed schedule of when maintanance should come the one time they did come for the first few weeks eas when I was at work and I was not leaving my dog in a room with zero circulation in it for 11 hours. Again when the temperature was going up again I went to report that my ac was... making a lot of noise and they marked it down as not working. They charged the freon and said it will be fine. It died the next day. They had to order parts for it which they ordered the wrong ones multiple times. They put a portable unit in that got a single room down to about 85 degrees and set it up using tape making me think it couldn't be moved. It took 2 and a half weeks to fix it when I asked about compensation for breaking my lease the manager said because they were trying and it was a trial and error process and that they put in the portable unit that I could take into my bedroom if needed (though taped to the wall and in a spot that made that hard to do) they owed me no compensation. Other maintanance issues took at least a week to fix too such as a leaky sink and toilet. Management doesn't care Read More