5/18/26
Do not live here
Renew Mt. Vernon is by far one of the worst places I have ever lived. Management does not listen to residents’ concerns and instead gaslights you when issues are brought up. The rent is extremely overpriced, especially considering all the hidden fees added on top of it.
Since moving into my apartment, the shower has never properly balanced the water temperature. I submitted multiple maintenance tickets only to be told that “it’s been like that in this unit,” which basically meant I was expected... to just deal with it.
What really pushed me over the edge was the rodent infestation in the building. No one should be paying luxury apartment prices while dealing with rodents in their home.
On top of that, if you pay monthly for a reserved parking space, be prepared for other people to park in it anyway. Then, instead of resolving the issue, management sends harassing emails threatening to tow your vehicle even though the parking situation is not your fault.
Package handling is another nightmare. Packages constantly get stolen or are placed into parcel lockers that residents cannot even access, and management does absolutely nothing to resolve the issue or help tenants recover their deliveries.
Save yourself the stress and look elsewhere. There are plenty of other apartments nearby that actually care about their residents.
Review from Apartments.com
Property Manager at ReNew Mt. Vernon responded to this review
We are truly sorry to hear about your extremely disappointing experience at Renew Mt. Vernon. It is disheartening to learn that your concerns, from the shower temperature and rodent issues to parking and package handling, were not adequately... addressed and that you felt disregarded. We understand how frustrating it must be to pay premium rent and encounter these significant problems. Please reach out to us directly at renewmtvernon@trinity-pm.com so we can discuss your specific situation further and explore what can be done to rectify these issues.
















