2/10/25
Big rooms but expect problems
I stayed in that apartment for two years, and there have been an insane amount of building issues including: no water heat and MANY water shutoffs, a period of a few months where the fire alarms would go off for sometimes hours before they would be turned off, consistent elevator issues, pest problems throughout the entire building, and flooding issues that take ages to get resolved or to even receive any repairs for, just to name a few.
And to top off the many problems that come from this old... building, management is incredibly unresponsive and does a terrible job of responding to the problems that do arise. The first time I had flooding in my apartment unit, the drywall for the ceiling in my bedroom came down on July 6th. They apparently fixed the water issue after a week or so, but it took them nearly two months for someone to come for repairs, August 28th to be exact. It wasn’t a lack/unavailability of workers either. I had the pleasure of watching countless workers come to fix up the other apartment units for the new tenants that were moving in at the end of August!
Several months later in late December to early January, I had another flooding problem in my apartment bedroom, this time from the heating unit. I came back to my apartment after new years to find a pool of water on the floors of my bedroom. I’ve attached more images below to show the damage to the floors. The floors and walls had bad water damage and the drywall was peeling again! I reported the issue to maintained and received the same response “we’ll handle it” and “you’ll get a response soon.” They ripped out my heater and left my bedroom in the state seen below. It’s been two months without heat (besides the tiny little portable heater they provided that I have already complained about being inadequate for when it gets especially cold outside). Despite calling many times for a timeline on the repairs the only responses I get are “it’s scheduled” or my favorite “let me get back to you” knowing that they’ll never call back!
If you are searching for somewhere to live, I would definitely recommend looking elsewhere. The management of this apartment building is poor and ineffective. And for the extreme price we pay to live here, you’d assume the conditions would be somewhat livable.
Review from Apartments.com
Property Manager at The Social North Charles® responded to this review
Thank you for sharing your feedback User. We are sorry to hear about your experiences at The Social North Charles. It's important to us that residents are satisfied, and we appreciate you bringing these issues to our attention. We can assure you that... we are actively working to improve the building and its responsiveness to residents. We will be sure to pass your comments along to our team for review. If you have any further feedback you wish to share, please do not hesitate to reach out to us at socialnorthcharles@trinity-pm.com.
