The Pavilion Apartments

I lived here for 2 years. The laundry and pool services were all kept in decent condition. They recently replaced the windows to the apartments, which was a much needed upgrade. You can tell that the interior of the apartment isn't top notch, however everything works. There is a lot of space with the walk in closets. Maintenance gets to all concerns within a day and seems to have a fix for most problems. Anytime I have needed to contact the office, they have been helpful.

Cons: only about... half of the gym equipment works. If your neighbor is taking a shower or using the water, your bathroom sink water may not work. The exterior decks and walkways look like they're about to cave in. Recently I've seen a lot of the hand rails on the walkways being replaced. In the past few days, I saw a neighbor fall through a board on the walkway, so that is a safety concern. If they put in money to redoing those it would greatly improve safety as well as the curb appeal.

Overall, I wouldn't change my decision to move here. It was a good apartment to start in, however I moved out get an upgrade in some of the areas that I mentioned. Read More

My husband and I have been at Pavillion for almost 3 years and overall from the apartment to the location it’s been great! I can honestly say that the staff is wonderful and have went above and beyond to please us, in a timely manner. From fixing a leaky sink to moving us to an entirely different apartment, I cannot thank the staff enough. This is how good management is supposed to be.
We have a growing family so have to move (need washer/dryer in unit). But I really love Maryland Heights and... The Pavilion Apts hate we have to move. Read More

The Pavilion has been great. I moved in 3 months ago and everything has been super smooth. I found it easy to apply for an apartment here. The apartment itself was everything I was expecting. It's in a good location with groceries and restaurants close by. There is lots of closet space and great windows that bring in sun light. The only downside I have found is that there is only one recycling bin for the whole property, but that is something that I can get past. I would highly recommend the... Pavilion. Read More

I know the price probably fits your budget but I literally just got cut off 5 times and yelled at like a child when I was trying to solve a basic problem. Seriously, they will put on a smile when you sign and mess up your credit when you leave.

We lived here for just shy of 5 years, three different apartments. All of them had brown recluses, all of them had persistent black mold in the windows, no matter how many times you treated them. My car was stolen last year from their lot, my husband called and told the office to inform them so they could at least send an email to let other residents know that car thieves were operating in the area, they assured him that they would inform other residents. No email was sent until 6 months later... when someone else was carjacked at gunpoint and an officer shot.

In July of last year, the sewer lines backed up. Our son woke us up at 5:30AM and both toilets had overflowed, both showers were full of raw sewage and by 6AM it had reached the carpets in our hallway, kids' room, and had even come up through cracks in the foundation and gotten to areas not even near the bathrooms.

We called emergency maintenance at 5:30AM to inform them. A maintenance staff member showed up hours later, at 11AM, told us all units in our building were affected and a carpet cleaner would be by sometime. Let me reiterate that there was RAW SEWAGE ON THE CARPET IN OUR KIDS' ROOM, THE HALLWAY TO ACCESS OUR KIDS' ROOM, BOTH BATHROOMS AND OUR UTILITY ROOM. This was obviously an unsafe situation for us and our children

Their maintenance staff never came back by to clean and sanitize the bathrooms and utility room. We were left to don protective gear ourselves, armed with bleach, and clean it up so our children wouldn't get sick. The carpet cleaner showed up around 3PM, 10 hours after we had called emergency maintenance. I was trying to keep my children out of his way so he could clean and showed him all the places it had gotten to. He MISSED THE HALLWAY and had to come out TWO DAYS LATER. Two days more of having raw sewage in our home, with our children, in the hallway they had to go through to get to their room. After two days of it sitting there, you would think they would want to replace the carpet. NOPE. Not until we finally found a home and broke our lease, paid $1350 to do so.

Now, they have sent us to their collection agency for an additional almost $300. For what, you may ask? The carpet that had RAW SEWAGE on it that should have been replaced then!
They are greedy and Just. Don't. Care. You are money to them, nothing more. Don't live here. Read More