2/12/26
Terrible staff and roach and spider infested! Stay away for your own good!
This place had the worst customer service imaginable! They had brown recluse spiders and roaches galore. They try to pull you in by the look of the office, but trust me you will see the difference as soon as you tour the complex. Its trash!! i would never recommend my worst enemy to these apartments.
Review from Apartments.com
1 Person Found This Helpful
Property Manager at Pavilion responded to this review
Hi there,
We are so incredibly sorry to hear about the distressing experience you encountered during your tour of our complex. It's disheartening to learn that your visit was overshadowed by issues with pests and our team's attentiveness. We... understand how unsettling it must have been to find evidence of spiders and roaches, and we deeply regret that this detracted from your perception of our community.
We take your feedback regarding customer service and the living conditions very seriously. Please know that this is not the standard we strive to uphold, and we are committed to addressing these concerns. We would appreciate the opportunity to discuss your experience in more detail so we can understand exactly what happened and take appropriate action. Please reach out to us at (314) 878-1115.
Sincerely,
The Pavilion Team















