Cortland at RTP Apartments

Pros:
• The community is fantastic. I had great neighbors who were always respectful, and I felt relatively safe walking to the fitness center or taking my dog out at night.
• The staff is great. I miss Jared being in the office, but I have no complaints about the current team. They’ve been consistently kind, communicative, and efficient.
• The walking trails and dog park were a nice perk.
• Most nights were peaceful and quiet.
• I stayed in the Columbia unit and liked it overall... .

Cons:
• Aging Units & Cooling Issues – I didn’t realize my unit was outdated until summer hit. Even with the A/C running, the temperature inside would climb throughout the day, sometimes reaching 75°F or higher despite being set to 66°F. It wouldn’t cool down until after sunset, making summers unbearable for both me and my dog. My electric bill often exceeded $120, and despite multiple maintenance requests, the issue was never fully resolved. I tried using fans and even left my freezer open at times—yes, it got that bad.
• Maintenance Concerns – While maintenance was generally responsive and quick to address issues, getting things replaced was a different story. For example, my refrigerator had recurring issues for months, but instead of replacing it, maintenance attempted multiple repairs. Each time it failed, I had to throw away my groceries, which became incredibly frustrating.
• Pest Issues – Roaches are a reality here, especially at night. They’re big, too—so watch where you step. Living on the third floor, I didn’t see many in the breezeway, but I still had to take extra precautions. Pest control is included in the rent, but I found bug foggers to be far more effective.
• Policy Enforcement – The parking and pet policies are rarely enforced. Many pet owners don’t clean up after their dogs, and people without permits take up guest parking spots. Parking on Aaron Circle is especially frustrating if you want a close spot.
• Breezeway Cleanliness – The breezeways are often dirty, and I occasionally found glass and nails near my apartment door or on the sidewalks. In my time there, I never noticed them being cleaned.
• Rent Increases – This is out of my control, but it’s worth mentioning. My initial rent (with a special) was around $1,250, but it eventually jumped to $1,600 (excluding pet fees, valet trash, etc.), which felt excessive. I wouldn’t pay more than $1,400 for this unit. Read More

The neighborhood is quiet, maintenance is amazing however living in this community for going on two years I do not feel valued. I do not feel the concerns I have as a resident are taken seriously because it does not directly impact them personally.

The company and office employees are great! Community is kept clean and maintained!

I have lived here for over two years and plan on continuing to live here. This is a safe, comfortable, quiet and pleasant community. The service team is excellent and take care of problems in an efficient and timely manner.

I write with sorrow... not because I'm leaving Cortland at RTP, but because as soon as I resigned my lease this apartment went downhill.

1.) Since resigning my lease they have changed leasing staff hours from open Monday- Saturday to open T, Thur, Friday and showing Apt on Sat. Which would be fine if we had a mailroom that we were able to pick up our USPS packages from. Instead we have to wait until the following days that staff come back to pick up a packages and meet their work hours of 10... am-6pm in which most people are at work to pay the HIGH RENT. But don't worry they will NOT message you saying that you have a package at the front office due to "understaffing". SO don't even think about have friends and family mail you a surprise birthday gift you might not ever receive it.

2.)In the last month my apartment has had a sudden A/C leak and since reading other comments this was a common issues across the complex and in which this months water bill has DOUBLED.

3.)They NEVER clean/pickup/sweep/ OR powerwash the complex hallways, mixed with trash pickup M-F (that you pay for) equals a large increase in the amount of bugs and specifically roaches just crawling around the complex at night.

4.) In your rent you pay a monthly pest control fee. However, they don't spray your apartment monthly. If you want them to come and spray your apartment you have to place a work order every time. Which means if you have roach problem, they will most likely come back because your not spraying the whole building monthly. Only when there is individual problem so they go hide in your "unsprayed" neighbors apartment until they come back because oh lets say a leak. Also the pest control exterminator will NOT spray the outside deck even if you ask (which maintenance will tell you to do). They will tell you that area is not in the complex contract to spray the decks only the inside of the apartment and the outside of the front door thats it.

5.)Parking is not assigned so don't think you're going to always have a park near your apartment building unless you PAY extra for a parking space and with the increased car break in's. It makes you not want to EVER move your car if you find a park in which you have eye sight on your car.

Please look somewhere else. Rent is too high for roaches, lack of parking, car break ins, no mailroom, decreased staff hours, lack of staff period. Read More