Timber Hollow Apartments

I lived at Timber Hollow for 4 years, and my family and I love it here! The community is welcoming, and the Fairfield floor plan was perfect for our needs.

Property manager is terrible and rude. Highly recommend avoiding this place. Not worth it. You can be the most unproblematic person and avoid anything to do with the office and she’ll still find a way to make your stay feel like hell. Everyone hates it here not just my husband and I.

I found out this morning that I have been sent to collection agency for a delinquent water/sewer payment from October of 2022. The cost for these services was $ 173.00 for 1 month. I never paid that amount for any of the previous 11 months I lived in this complex.

I called the office to ask for a detailed bill of what the charges were they could not give me an explanation for the what were the charges. I was told the finial bill was emailed to me. I never saw an email. The had my forwarding... address and my mail was forwarded at the post office also.

When I requested a registered letter be sent to me new address, I was told " that we don't do that" only email. In addition I was told that I had a $ 300 deposit when signed the lease. Now it is a $ 300 or $ 600 application fee that there was no deposit. The application fee was based upon my credit score. They no longer charge deposits. Hard to believe in this dah and age they don't charge deposits.

During the 12 months I lived there Fairfield police where in the complex with their lights on times and Butler County Sheriff's Dept executed a search warrant on the property for narcotics.

DO NOT RENT FROM THESE PEOPLE, If I could rate them with a negative number I would. Read More

If I could give negative stars, I would. First off, horrible communication with the leasing office. When you call, you don’t speak to someone in office onsite, you’re connected to a CALL CENTER in god knows where, speaking with someone who really has no idea about the property or the people living there. If you try to go in office to speak with someone, you’re met with horrible attitude & told to call the call center. Had dishwasher issues lasting over 7 months, where it clearly needed to be... replaced but maintenance just tried basically band aid fixes to avoid dealing with replacing. Constantly having to deal with pest control coming in because of constant roach problems, and you’re charged if it’s not set to their standard (even though you’re giving maybe 8 hour notice of them coming). Fitness center is full of broken equipment, and honestly a waste. Again, don’t do it to yourself. You’re better off saving your money & living in a box. Read More

I ended my lease at the end of July. I had to pay 3 months of rent and utilities to leave. Total cost was about 3k. Now that I am gone they are trying to charge me an extra 300 dollars for the living room carpet. They told me they wanted to replace the carpet because they wanted it to last for 5 years. The complex did not want to let me out my lease for a problem that they couldn't fix. I bought my way out and I should have took them to court. Move in at your own risk. I was there for about 2... years. They have mice and could not prevent them from coming into my apartment. They were very unhelpful and did not let me out me lease when its their problem not mines. Read More