4/9/24
No one here cared
Called multiple times, no one from the leasing office ever answers at any point during the day. Submitted for a tour, we never received confirmation if we could tour or not. We just did an application thinking ok we'll ask questions when they reach out. No one EVER reached out. Went in person because we didn't hear back, was told "oh, yes we received your application, but our internet has been down all day". Ok, I understand, the gentleman told me a day or two if they need more from me, I'll... wait for contact about my application. The days passed and nothing. I called left messages and nothing. I finally wrote a 1 star review and they next day I get a call from someone at a sister property who "can help". By this point I was done, not even someone from the actual property had contacted us, we just canceled. They won't do a refund because my application was "screened" if that was true I would have received a response in a decent amount of time.
Review from Apartments.com
1 Person Found This Helpful
Property Manager at Domaine at Villebois responded to this review
Hello, we appreciate you taking the time to provide feedback. Our team is committed to delivering exceptional service, so we apologize for not meeting your expectations and any inconvenience this may have caused. Your feedback is valuable to us, and... we regret that our initial response may not have been sufficient. If you have any further questions or concerns, please don't hesitate to contact our customer care team at residentrelations@mgproperties.com or 858-345-9004. We're here to assist you.
Maggie, MG Properties
