2/15/25
Beautiful location, unhelpful management
We've been residents of Domaine at Villebois for several years now, having witnessed the property's sale to multiple property management companies. The good - location is beautiful if you love nature, with horses, farms, and Graham Oak's park nearby. The commute to and from Wilsonville can be a drag, so you'll want to go into it knowing that. The apartment complex is managed very inconsistently. We've had a now long-running noise complaint which has not been remedied yet. The manager hasn't... even offered to speak with us. We're always told "it's being worked on" and "these things take time" and that noise is "part of apartment living" (an insulting comment to people who've lived in apartments for years and know what's "normal" noise and what's irritating. At least twice a year we get notices that either our apartment is being inspected or that maintenance is occurring, and about half the time it never happens and there's no further communications. The office staff was cut in half when M.G. Properties took over and there's literally a line of residents and potential residents waiting for one staffer's time all day. The apartments are OK. The appliances are generally super cheap. The pool, if you're wanting to use it, is operable about 50% of the time. Finally, last year everyone was "opted in" to some extra monthly service fee in their lease renewal. Thanks for that.
Review from Apartments.com
2 People Found This Helpful
Property Manager at Domaine at Villebois responded to this review
Hello, thank you for sharing your feedback. We're sorry to hear about the issues you've experienced with noise and communication. We strive to provide a peaceful and well-managed community for all our residents. We understand your concerns about the... staffing and maintenance, and we would be more than willing to further discuss this with you. If you haven’t already, please reach out to our customer care team at residentrelations@mgproperties.com or call us at 858-345-9004. A member of our team will respond within two business days. Thank you again.