Villages at East Riverside Apartments

At first this apartment seems really nice, in a central location with amenities built in to the complex, washer and dryer units, internet, a fitness center. over the last couple of years the management company started moving away from prioritizing renting room-to-room to college students towards renting towards non-student adults on fixed unit contracts, in my opinion as part of the gentrification of riverside over the last couple of years (many other complexes nearby are being torn down to... build high-rises or commercial buildings). there are some issues that seem minor but can really magnify problems living here if you have the misfortune of experiencing them. the apartment managers are extremely hard to get on the phone when there is an issue, always requiring in person discussion to get anything solved. the location has been targeted by Airbnb companies, and it seems like many of the units have been taken over by these, with short term Airbnb guests constantly coming and going. if you have the bad luck of living near one of these units, especially below one, the noise level, especially footsteps, will be constant and very loud, as the floors are extremely thin, and the apartment management will not be able to fix this as they prioritize the Airbnb companies renting large numbers of units from them, with new Airbnb guests turning over weekly. unlike many other apartments, this complex does not have ordinary open parking for residents, instead you have to register your car with a tow company contracted by the apartment to prevent them from towing your car without warning, despite the fact that the apartment advertises themselves as a gated property. it is gated, but it is more frequent that the gates are fixed open than closed, allowing anyone to enter whenever they like. the tow company was contracted due to the fact that this complex has many short-term Airbnb guests parking in unmarked free parking spaces; they created a problem of short-term guests parking in these unmarked parking spaces next to apartment buildings, and decided to solve it by towing cars instead of assigning parking for each unit or labeling certain spaces for residents and some for guests. if you get lucky enough to live in a unit without any Airbnbs nearby or don't mind constant new people coming and going around you, or don't think you will need the management team to answer the front desk phones, then this complex is good enough for a place to live, but I do not recommend it. Read More

Went to look at an apartment here a few weeks back, really enjoyed the office staff and how kind they were. They had some awesome common spaces such as a sand volleyball court, gym, pool, and study spaces. Possibly looking to lease in the near future. My wife and I are still trying to make a decision. 10/10 recommend based on what we looked at.

This place is beautiful, from the moment you walk in vaulted ceilings, it’s bright, and so refreshing. Living in Austin you can go from one extreme to the next with Village it seems so peaceful. The property has awesome trees throughout that make it feel like you’re away from the city. Staff seems to be very sweet and helpful. The package room is so convenient as it’s located at the front of the community and had easy access, having nice amenities is definitely a perk. I am just thankful that... the apartment I’ve gotten into is renovated, spacious, and feels like home. I leased a two bedroom so it comes with two bathrooms it works perfect for a roommate style if you would like however mine is just set up for an additional office space. Will continue to update throughout the stay! Read More

I have consistently experienced the best residential support services of my life with Hilltop Property Management. The staff are friendly and helpful… Anytime I have submitted a maintenance request I have received a prompt response. Whether it was changing light bulbs, replacing/removing furniture, or servicing the plumbing and electricity, maintenance quickly and thoroughly ensured that I have an optimal living environment. I intend to continue renting from Hilltop for the remainder of my time... living in an apartment, and I strongly recommend their properties to all of the incoming families in the Austin area. In some ways, your property management company can make or break your living experience and with Hilltop, it’s all in the service. I couldn’t be happier! Read More

I signed a lease with them for a specific apartment, you can lease an apartment or a room in this community, almost 3 months in advance. Their office would have been closed for a holiday on the move in date so I requested a new lease for a different move in date so we'd be able to get keys. They sent us a new lease with increased pricing on an item. After about a month of back and forth with the property and finally their management company, I was able to get them to honor the original price. ... Then I came to find out, the day before I was supposed to move in that they had actually changed the apartment we were set to move into for some reason, no one ever said why and no one in the office thought it'd be a good idea to let us know... just keep sending new leases to sign. After moving i, it took about 3 weeks to get mail keys. They also say they're a pet friendly community, but basically refuse to fill the pet stations so people can clean up after their pets. They say that they're not REQUIRED to provide bags and it's the owner's responsibility to still clean up after their own pets. This is true, but also nonsense. If they cared about having a clean community, they'd provide the bags to do so. I would not recommend signing up to live here as it's really not worth the headache. They are reasonably priced and in a decent location though, so do with that what you will. Read More