Villages at East Riverside Apartamentos

This is the worst apartments EVER!
The staff is unresponsive and very unhelpful. We didn’t have a good working dryer for months despite putting in multiple service requests, calling the office, going in person. They would clear the requests and never come.
Our air condition sucks, and the maintenance told us that it was built wrong, so there was no fixing it
Maintenance came into our apartment when no one was there and left our door unlocked in ajar.
We have had an ant problem since we moved in... And, despite having pest control, come many times. They always come back, and it’s never a solved problem. But the pest control lady is very nice.
At one point we wanted to move units because our pest control issue was so bad. Initially, It was cleared, and they were preparing us to move. But then they went silent, and we didn’t hear from them, despite us still trying to contact them. And then when they didn’t solve this, by the time our lease was up. They tried to charge us an extra thousand dollars for staying a month past our lease.
Also, on the day we moved in. They pushed our move-in time, back four hours, and then when we came into the apartment for the first time, it reached of wet paint. It was like that for days.
There are so many other problems with this property from lost packages that we never found that we’re given to the staff. My car being broken into and my car being scratched by the gate.
Please, please please do not move into these apartments. They are terrible. You might as well go around the corner to town lake. It’s cheaper for the same problems. Lee mas

At first this apartment seems really nice, in a central location with amenities built in to the complex, washer and dryer units, internet, a fitness center. over the last couple of years the management company started moving away from prioritizing renting room-to-room to college students towards renting towards non-student adults on fixed unit contracts, in my opinion as part of the gentrification of riverside over the last couple of years (many other complexes nearby are being torn down to... build high-rises or commercial buildings). there are some issues that seem minor but can really magnify problems living here if you have the misfortune of experiencing them. the apartment managers are extremely hard to get on the phone when there is an issue, always requiring in person discussion to get anything solved. the location has been targeted by Airbnb companies, and it seems like many of the units have been taken over by these, with short term Airbnb guests constantly coming and going. if you have the bad luck of living near one of these units, especially below one, the noise level, especially footsteps, will be constant and very loud, as the floors are extremely thin, and the apartment management will not be able to fix this as they prioritize the Airbnb companies renting large numbers of units from them, with new Airbnb guests turning over weekly. unlike many other apartments, this complex does not have ordinary open parking for residents, instead you have to register your car with a tow company contracted by the apartment to prevent them from towing your car without warning, despite the fact that the apartment advertises themselves as a gated property. it is gated, but it is more frequent that the gates are fixed open than closed, allowing anyone to enter whenever they like. the tow company was contracted due to the fact that this complex has many short-term Airbnb guests parking in unmarked free parking spaces; they created a problem of short-term guests parking in these unmarked parking spaces next to apartment buildings, and decided to solve it by towing cars instead of assigning parking for each unit or labeling certain spaces for residents and some for guests. if you get lucky enough to live in a unit without any Airbnbs nearby or don't mind constant new people coming and going around you, or don't think you will need the management team to answer the front desk phones, then this complex is good enough for a place to live, but I do not recommend it. Lee mas

Went to look at an apartment here a few weeks back, really enjoyed the office staff and how kind they were. They had some awesome common spaces such as a sand volleyball court, gym, pool, and study spaces. Possibly looking to lease in the near future. My wife and I are still trying to make a decision. 10/10 recommend based on what we looked at.

This place is beautiful, from the moment you walk in vaulted ceilings, it’s bright, and so refreshing. Living in Austin you can go from one extreme to the next with Village it seems so peaceful. The property has awesome trees throughout that make it feel like you’re away from the city. Staff seems to be very sweet and helpful. The package room is so convenient as it’s located at the front of the community and had easy access, having nice amenities is definitely a perk. I am just thankful that... the apartment I’ve gotten into is renovated, spacious, and feels like home. I leased a two bedroom so it comes with two bathrooms it works perfect for a roommate style if you would like however mine is just set up for an additional office space. Will continue to update throughout the stay! Lee mas

I have consistently experienced the best residential support services of my life with Hilltop Property Management. The staff are friendly and helpful… Anytime I have submitted a maintenance request I have received a prompt response. Whether it was changing light bulbs, replacing/removing furniture, or servicing the plumbing and electricity, maintenance quickly and thoroughly ensured that I have an optimal living environment. I intend to continue renting from Hilltop for the remainder of my time... living in an apartment, and I strongly recommend their properties to all of the incoming families in the Austin area. In some ways, your property management company can make or break your living experience and with Hilltop, it’s all in the service. I couldn’t be happier! Lee mas