Seraphina Castle Hills Apartments

I have lived at this complex for nearly 10 years and the complex recently transition to new ownership (Greystar), changing the name to Seraphina. Overall, I have enjoyed living here despite some problems with crime, gates that do not work reliably, and consistent water shut-offs; however, I am absolutely disappointed after I came home from work to a Notice to Vacate on my door, alleging that I did not pay rent (when I actually overpaid for the month because they could not give me the amount owed... because they were switching to a new computer system). When I went to the office to resolve, they mentioned that it happened to some other residents and they were able to "find" their payments, telling me not to worry about it and to come back when the property manager is there. I traced the money order and it had indeed been cashed. You think that they would do their homework before sending out notices like that, especially around Holidays. Read More

I cannot say enough good things about this apartment community. Stephanie is my leasing agent, and is so efficient, professional, and friendly. She understood the urgency of my daughter’s need for a quick move from her current apartment. She was encouraging, welcoming and willing to work with me, mom, to assist with the details. Not once was I told I could not be present and in the mix, because I was not going to be on the lease. The deal was sealed in a week. I believe Stephanie, literally... jumped through fiery hoops to get my daughter the needed apartment in her budget, super-fast. I am truly grateful that this agent stayed in touch with me, updated me and when it was time to sign on the dotted line, explained everything, two and three times to make sure every step went smoothly. Stephanie, loves her job, loves her clients and her co-workers and believes in her product. It shows in every breath she takes and the courtesy she lavishes on future tenants.
The apartment grounds are massive, well-kept and updated. Family and pet friendly, plenty of parking, a playground and gym and lots of area to walk and enjoy the mature oak trees. The apartment itself is smaller than what my daughter had but we both laughed because the floor plan is so much better designed. It feels equal to or larger. All appliances are new, the carpet is new, there is a sliding door to a small balcony, which I never thought would come with this small space. Thrilled, thrilled, thrilled. Honestly, while it has only been a week, this apartment community is starting off on a great foot. If Stephanie is the indicator of the temperament of the office and maintenance staff, this is a 5 star facility in my eyes.
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HORRIBLE PLACE TO LIVE IN! These apartments are so outdated that you will face maintenance issues way too often! And when I'm talking maintenance issues I mean poor plumbing (water literally leaks through the bathroom floor),and upstairs units will leak into yours and cause mold. Not to mention, mailboxes get broken into about once a month with nothing done about it. You can request maintenance but they will never show up.

I am happy to say I am glad to be here. The amenities are wonderful and management is awesome! The best part is washer and dryer is included. Convenient and I recommend this place to everyone??

They used to be on top of things. Giving noticed by both text and email but now they come into your apt without a notice or leaving any kind of note and then they decide they are cutting your water for "emergency" reasons that no one is aware of and the rude Goergie in the office says she will be checking on it and in less than 1 second gets back on the phone saying "I don't know"
Thanks for the notice!
We sure do get notice on giving away food but not on the important things.
Thanks for... nothing. Read More