4/11/25
Verified Renter
It’s been okay. We have roaches even though pest control has come. We’re very clean, clean daily and vacuum daily. I know it can be common with apartments. Haven’t seen one in awhile so they might have sprayed outside in the hallway.
We have had stolen packages and managements refuses to acknowledge it’s an issue. I realize they’re not technically liable but just act like you care…. you can say “I’m so sorry that happened, unfortunately there’s nothing we can do” instead sent out a snarky email... when i complained.
Walls/ceilings are thin however that’s normal for apartments.
Jazzmyn at front desk is probably the best part about the complex! She’s so nice and makes you feel at home. She helped us so much when we moved in, she recognizes us when we see her.
Review from Apartments.com
Property Manager at Upton at Longhorn Quarry responded to this review
Thank you for taking the time to share your experience. We truly appreciate your feedback, and we’re sorry to hear that parts of your stay haven’t met your expectations.
We understand how frustrating it can be to deal with pests, and we’re glad to... hear there’s been some improvement recently. If you do continue to notice any issues, please don’t hesitate to reach out so we can follow up with pest control and ensure your home stays comfortable.
Regarding package security and our previous communication, we sincerely apologize if our response came across as dismissive. While it’s true that we’re limited in what we can do, your concerns are valid, and we always want our residents to feel heard and respected.
On a brighter note, we’re thrilled to hear such kind words about Jazzmyn! She truly cares about our residents, and we’re so happy she helped make your move-in a smooth one and continues to be a positive part of your experience.
If there’s anything else we can do to improve your time here, please don’t hesitate to reach out directly. We’re here to help.
