7/31/20
Beware renting here...
I had mold in my unit, it was tested and found which I paid out of my own pocket after they refused. I showed them the results and we went back and forth in the end I decided to move out and to my knowledge, I don't believe they repaired the mold problem. So please beware when renting here.
Review from Apartments.com
7 People Found This Helpful
Property Manager at Westlake Village responded to this review
Hello,
First off, we want to thank you for taking the time to share your review with us. We are constantly striving to improve, so all questions and concerns are taken into review. We want to sincerely apologize that your time with us has been... negative. For this particular case, we do have documentation that there were no affected areas as stated above, and we did conduct our own investigation that you were not charged for. We also have documentation that your paint was pro-rated as you only occupied the space for 1 year. We would love to have the opportunity to make this right, so we encourage you to reach out to our leasing office at your earliest convenience. We apologize again for the poor experience you've had and hope you have a great rest of your week.
Best,
Management