Creekwood Apartamentos

I have been a resident of Creekwood Apartments for iver 9-years. Overall, it has been a lovely experience, the area is in a beautiful area close to lots of shopping and the staff is always cheerful and helpful. I would like to point out, again, that I am still using the countertop microwave I was forced to purchase in June of 2021, after the firmer manager, Trisha, renegged on her promise to deliver a new microwave, and instead, had maintenance bring over four (yes 4) damaged, broken,... oil-filled, for me to choose from. The one that was left here was full of, and leaking, cooking oil (sucked up by vent fans?) which would affect anything I tried to cook. The inside if the door was broken, so they filled it in with black caulk? and they GLUED the top vent cover on as the clips were broken off. It has remained UNplugged since July 1, 2021. I report this every year, but sadly, still no new microwave.
Other than that, I have no complaints. Lee mas

Creekwood Apartments are a hidden gem. I have been calling it my home for a few years now. The proximity to all establishments including restaurants and public transport and places is unbeatable. In addition, any time I have faced any issues, the management and the maintenance team have ensured that all my concerns are addressed as soon as possible. The staff is highly professional and courteous. Thank you, team Creekwood for everything!

It’s a nice community with rich resources and easy access to necessary day to day needs! Close to beautiful nature view!

If there was any where I could live it would be here at Creekwood. Very nice. Unexpected treasures (walking trails, Japanese Garden, deer, creeks, parks, and etc.) around the property.

I lived at Creekwood for about 1.5 years, and my experience was marked by ongoing issues. Here’s an honest account of the challenges:

Security and Parking Incidents
I had multiple packages stolen, and despite notifying management, the issue persisted with no plan for better surveillance or secure delivery. My car was hit in a hit-and-run, and when I requested security footage, management was unhelpful. Additional parking lot break-ins occurred, highlighting the need for more security measures... .

Noise and Pet Problems
There was no oversight of pet behavior. Many dogs barked for hours, starting early in the morning, and some urinated in stairwells. One neighbor left dog poop in the indoor hallway near my door, and despite complaints, management did nothing. I had to call animal control and police for a wellness check due to suspected abuse and safety concerns.

Unexpected Fees
I was charged extra fees for miscalculated utilities, adding about $50 to my monthly utilities. I was also charged a $250 fee for not renewing my lease, adding to the financial burden.

Laundry Room Issues
The shared laundry facilities were poorly maintained, with broken machines being the norm. I’ve had negative encounters with other residents, and the recent price increase made using the laundry service more frustrating.

Overflowing Trash Areas
The area near the trash bins became a dumping ground for furniture. Trash and recycling bins were often overflowing and left on the curb for days after collection.

Poor Unit Renovations and Building Maintenance
We moved into a newly renovated unit, but the upgrades were poorly done. Our fridge doors didn’t seal properly, sinks lacked drain stoppers, and light switches didn’t work. The complex also had rusty pipes leaking in the parking garage and frequent water shut-off notices with little warning.

Neglected Gym and Pool
The gym had broken equipment for months, and the pool was often shut down. The lack of communication about repairs or reopening timelines made these amenities difficult to enjoy.

Unresponsive Management
Management was unresponsive. It takes days to reach someone via email or phone, and walk-in visits to the leasing office were not allowed. Communication was a low priority for management.

Conclusion
I cannot recommend this complex to anyone seeking a comfortable living experience. Lee mas