Santana Row Apartamentos

Nice vibe always playing piano music with the Christmas lights and Santa in December remind me of Disneyland , always happy to come home , never a dull moment

Living at Santana Heights is like living in a different world inside of Santana Row. Not only the home itself is very cozy and comfortable but the amenities just make it feel like you’re at a resort. The convenience of being able to access lots of good food and shopping is just an added bonus.

We have been living in this community for about 5-6 months, and we absolutely love the location and the overall layout of the property. However, the maintenance and management leave much to be desired.

From day one, we’ve faced multiple issues. Basic items in the apartment were broken at the time of move-in, including blinds, the fridge door, and lights—just to name a few. These should have been fixed before move-in, but instead, they lingered for months.

There also seems to be a disconnect... between the leasing office and the maintenance team. While the leasing office staff tries to assist, it takes months to resolve even basic problems, which is unacceptable for a property marketed as "luxury living."

On top of this, there are unexpected utility charges every month, such as HVAC costs being billed separately from electricity. This was not disclosed during the apartment tour or lease signing, which feels misleading. Lee mas

Great amenities and community events. Maintenance can be a little slow because they are understaffed but everybody here is very helpful and polite.

The community is fantastic. Nothing compares to living on Santana Row however, management is terrible. They partner with subpar vendors and rarely complete maintenance tasks. They definitely work for the overarching company and are not about the community if I didn’t love it so much I’d give a lower review just because of management.