23/1/25
Avoid Prado apartment
Summary this in 50 words:
If you’re considering Prado Apartments, think again. While marketed as a luxury apartment, the reality is far from it. You pay for luxury, but the services and experience are equivalent to the cheapest apartment in the area. And if you owe any money from them, good luck!
Here are just a few of the issues I’ve faced during two years stay ( two units):
• Parking Garage Problems: At least once a week, I used to get stuck in the parking garage due to constant errors... with their devices during first year!
• Mailroom Theft: Despite having security cameras, several of my packages worth $5,000+ were stolen from the mailroom, and management took no accountability and it costed my loosing lots of credits with Sephora, Amazon and Saks!
• Paper-Thin Walls: The walls are so thin that you can hear everything—from your neighbors walking to them playing music.
** Move out credits/balance:
On top of these issues, their handling of move-out procedures is unethical and borderline illegal. I have been waited 60 days and still got nothing from them!! apart from an incomplete and inaccurate move-out statement after lots of email and calls! This is against California law requiring it to be provided within 21 days! They’ve also withheld my extra rent payment and failed to provide proper documentation for deductions and explanations!!
Living here has been nothing short of a nightmare. If you value your money, peace of mind, and quality service, stay far away from Prado Apartments.
Reseña de Apartments.com
Administrador de la propiedad en Prado respondió a esta revisión
Hello Samira - We sincerely apologize for the negative experience you've had, both during your residency and with your move-out process. We understand your frustration with the issues you encountered, and we appreciate you bringing these matters to... our attention. We take all resident concerns serio usly, particularly those related to move-out procedures. We are committed to complying with all applicable laws and regulations. We would like to connect with you directly to thoroughly review your account and discuss your concerns in more detail. Please contact us directly so we can schedule a time to discuss this further. We value your feedback and want to ensure we can resolve any outstanding issues. Kindly, The Prado Team
