Terracina Apartamentos

Everything has gone downhill since SRG took over. It’s dirty, they are understaffed, amenities have been in disrepair for many months, and maintenance requests are ignored. Lots of empty apartments and more people seem to be moving out than in.

During the initial paperwork you are constantly hounded to leave the review and more importantly you have to name drop the person helping you. The tip here is don't believe any review that calls out one person specifically by name. Everyone is asked to say something generally nice followed by a name drop of a specific sales rep. If you see any reviews like that, just know they are a part of the onboarding here.

First and foremost security here sucks. Car break ins are a big problem in the... parking garage and the lighting is super sketchy. Storage unit got broken into the first week of moving in and found out they didn't change the locks after the last tenant. When I asked how they knew if all they keys were returned I was told they simply trusted the previous tenant to do the right thing. Doors will consistently not close. If I ever forget my keys while walking my dogs I just go to the garage and try doors. Never had a problem getting in so far.

Dog waste is problem here and management does nothing to help. There will be problem areas that build up and management will send out emails reminding you of fines you face. Meanwhile every dog waste receptacle will be out of bags and some will be overflowing to where nothing fits in and bags are sitting on the ground.

The way they operate in sales is very high pressure too, everything is always one unit left and they don't know how long they can hold the deal. You will see that if you take a tour here. On the day we were discussing resigning I had to sign that day or my rent for next year will go up another $100.00. When I ask if I can have time to look over I'm told that it can't be guaranteed if I don't sign now.

Package delivery here is awful, they've essentially given up on receiving tenant packages. We used to always use the Luxor which is a locker that allows tenants to be sent a code so we can get our packages anytime. Then it changed to sometimes things go in the office and we had to go down and have someone get it. Now they literally just let any tenant go back there and get there package. Meaning if I had ill intentions I can literally go behind the administrators desks and steal my neighbors packages. All they would tell you too is to take it up with the delivery service.

To wrap it all up they only thing this place cares about and pours energy into sales. Find a place that cares about their tenants as much as this place cares about 5 star reviews that mention their specific name Lee mas

Caiti helped us with our move in to our new 2 bed and 2 bath apartment! I have to say, so far she has been the most helpful and attentive office worker I have interacted with from anywhere I have lived! She has went above and beyond expectations to make my girlfriend and I feel welcome at Terracina. We received daily updates from her throughout our application process and we never waited more than an hour for Caiti to respond when we had questions. We cannot wait to move in, thank you Caiti and... Terracina staff!

-Nolan Lee mas

It's a beautiful complex and a great location - unfortunately, the office staff screw you over every chance they get. I should have known when they charge you $75 for a key fob that they don't refund when you turn it in - but they acted all sweet and amenable during the tour. There's high turn over in the office (never a good sign) and now I know why.

I fully planned on living here for two years or more, but when it came time to renew my lease, they tried to jack my rent up $217/mo (during a... pandemic) making absolutely no improvements to the complex–despite the fact I improved the complex by offering Ballroom and Latin dance lessons during my time there. (They actually added this info on their tours with potential residents.) So, I increased the value of the complex, and they thanked me by trying to increase my rent.

The final straw came (which is why I'm writing this review–to save you from falling into their clutches) when they charged me $150 for "general cleaning" at move out, when there were three appliances left in slightly less than perfect condition. They actually sent me pics of the four specs in the freezer, the dusty central part of the washer, and the ashes that hadn't been wiped out from the self-clean of the oven. I called three times to try to right it, but they say "Those are the charges. There's nothing we can do about it." Now, everyone reading this knows they did not pay any cleaning crew anywhere near $150 for ten minutes of work. And the fact they won't correct it is despicable.

This is the first negative review I've ever written in my life. Generally, my policy is spread love and laughter. But their behavior is baffling and I don't want anyone to give these leeches money.

Re: the complex itself. Residents weren't great at picking up their poop. Nor were workers there. Which is a bummer when you want to play soccer with your kids on the grass. Walls are thin. I was routinely woken in the last 2 mos by the new neighbors underneath me shouting at 7am or playing music way too loud. The hot tub seems to break often. I think it was down three different times (sometimes for 2 wks, sometimes 5).

P.S. - They ask new residents (the ones they've just been really nice to) to write good reviews. They did it to me when I moved in. Re: these positive reviews - don't fall for 'em. I was also told improvements were coming when I moved in. They never happened. Lee mas

Do NOT move in here. They will pull a bait and switch on you. When we moved in here they gave us a larger 2 bedroom for the price of the one a size below it. I asked thier leasing manager Joe before we signed the lease if they would try and push my rental price back to the going rate for this larger unit when my lease needed to renew. He assured my fiancee and I that they would NOT increase the unit price but would use the rate of the smaller unit and my renewal would be a normal amount. They... gave me an hour to decide or give up the apartment. As I was in a bind I agreed. I would not have signed the lease here if he didn't tell me that. He and the girl Ryan basically lied straight to my face and now deny ever saying that to me. Now they were trying to charge me AN ADDITIONAL 385$ A MONTH FOR RENT!!!! IN THE MIDDLE OF A COVID SHUTDOWN WHEN WE ALL HAVE HAD OUR JOBS FURLOUGHED OR LOST COMPLETELY! This is insanity and the people in the office will say whatever they can say to get you to sign. I always paid my rent and utilities on time and was an outstanding resident. THEN I moved out (September 9th 2020) they removed my final payment for RBS from my deposit (RBS is the extremely overpriced monthly bill you pay for pool water, fountain water and pumps, community electricity, and trash - an additional 200$ or more a month)

These people didn't even pay this company off with the final amount they deducted from my deposit until JANUARY 25TH 2021!!! 5 months after I moved out. I have been getting creditor calls and mail from collections people for these terrible practices.

The garage isn't secure as there is a break in or car theft nearly every month and they make you pay extra to even park in there. Lee mas