27/10/24
Verified Renter
I have maintenance needs constantly with my unit. I have sent comments several times after maintenance. The staff will not knock on the door but just enter and say maintenance when they enter. This is a home not a hotel and there should be a process. 1 schedule a timeframe and call first. The current process is extremely disruptive. Secondly, the team leaves a mess. I have had to throw away items that were stepped on and soiled because of your staff. I don’t mind giving my access to enter but... there needs to be a process. Thirdly, there should be a note left stating someone was in the unit. If you want to act like a hotel and enter whenever you want, then follow the hotel process and leave a note and the work that was done and the outcome of the work. I am happy to help you with this, it’s simple and common sense.
Reseña de Apartments.com
Administrador de la propiedad en 1600 Glenarm Place respondió a esta revisión
Hi thank you for taking the time to leave us your honest review. We value your honest opinion and use this to better our services. Since reading and listening to your review we have implemented a few things within our staff to ensure that all units... are treated the same and we are considerate of how we leave your home. If you have a few moments I would like to discuss what those measures will be moving forward. If you ever need anything from us, please don't hesitate to reach out to 303.825.1600.
-1600 Glenarm Management