The Aster Town Center (South) Apartamentos

I have lived here for three years, and for the first 2.5 years I would have rated this place 3 stars. Overpriced and not terribly safe, but otherwise nothing special and nothing terrible.
Living here the last 6 months has been HORRIBLE. DO NOT believe the other reviews that state the walls are sound-proof. The walls might be, but the FLOORS are NOT. My new upstairs neighbors stomp around like gorillas and frequently DROP HEAVY OBJECTS on the floor in the bedroom late at night. Right above... my head these people are dropping SOMETHING onto the floor with loud BOOMS in the middle of the night. I have MANY videos documenting these noises so I have proof this is happening.
I have sent two emails to management asking them to leave a letter with these people telling them to be respectful neighbors and not stomp and pound on the floor or drop objects with loud crashes, but NOTHING HAS BEEN DONE. No response to my emails and certainly no change in behavior in my neighbors. I then called in and asked to speak with a property manager and was told I would receive a call back, but nobody called me.
The loud noises late at night have caused months of sleep deprivation and it is seriously negatively affecting my life. I have already made plans to move out so I am not going to bother with complaining again, but I hope people find this review and decide to live elsewhere. Bad neighbors are everywhere but it is the responsibility of management to deal with them. Management here just does not care. Lee mas