The Bluffs at Highlands Ranch Apartamentos

Please don't live here. There are other places that are far more organized, have less staff turnover, have better ammenities (we were told it was 24hr gym and spa when its not, pool gets closed a lot due to maintenance). The amount of issues you will likely experience here is 100% not worth it. We have had neighbors have to end their leases early because problems don't always get fixed in time and habitability becomes questionable. Dog poop and trash around complex. Rusty metal around flood... rocks in complex that are sticking out of ground for people to trip on. office hardly ever, if ever, return calls. Tenants have had to gather several times to discuss further action against the bluffs to resolve these issues but only the most blanketed actions have been taken by upper management and ownership (meetings to appease tenants with promise of change and never any evidence when asked for plans). I know bad reviews can seem dramatic but living here truly isn't worth the stress for the price you are paying. Lee mas

Charged over $100 on move out for a piece of vinyl flooring installed in the garage. Flooring was present on move-in and I mistakenly assumed it was intentional on behalf of the apartment. If you don’t name every mirror, faceplate etc present in the unit on move in on the inventory sheet they will find a way to charge you. Assistant manager impolite on follow up call- manager never available. Had to call 3x leaving a message asking for follow up each time before I was able to reach a manager....

Additionally, issues present in the unit. Unable to open a kitchen drawer without opening the oven first. Wood glue seeping out of the floor for entire duration of three month stay. Lee mas

The amenities are amazing and the renovated 2/2 apartment exceeds expectations

Please, whatever you do, avoid this apartment complex at all costs.

Their ‘resort-style amenities’ are a complete joke. Year round pool? Yea, except it’s green and needs to be chemically treated half the year. And the hot tub? Good luck with that. It’s also closed frequently, or lukewarm temperature.

Parking here is ATROCIOUS. If you have a garage, there’s a good chance the opener won’t work half the time. If you’re parking in a space, good luck even finding one. Oh, and don’t even think... about parking in front of the leasing office. They will TOW YOUR CAR. Yep, that’s right. You can and will get towed from your own place of residence, even if you’re paying for the parking permit.

Maintenance is practically non-existent. My roommate had a gaping hole in her shower for over 6 months, with wires hanging down from the ceiling. Our AC was out for 3.5 weeks in the dead of summer and it took us 2 of those weeks just to be able to borrow a portable AC unit.

The employees in the leasing office come and go like a revolving door. I don’t even know the current property manager’s name, and it’s probably the 5th or 6th one in the 15 months I lived here. They never know what’s going on, and they’re either completely useless or downright rude. I’ve been berated, had the door slammed in my face, and been hung up on by staff when asking for help.

THE MAIL. We didn’t even receive a mail box key for the first 6 MONTHS of living here. They replace the boxes every 2 months because they constantly get broken into. Oh, and we haven’t had an outgoing mailbox the entire time we’ve been here. Pretty sure there still isn’t one.

Those are just the big things, apart from the daily annoyances that occur while living here. Valet trash doesn’t come half the time, they don’t clear the roads well from snow, the apartment is in poor condition, the company that owns this place (Avenue 5) literally has a lawsuit against them right now, etc etc. Just know that living here will be a complete headache and you’re making a grave mistake if you choose The Bluffs. You have been warned!

Lee mas

Do not move here! Avenue 5 is a terrible company and if you live here you will be continually ignored by the staff! They are always understaffed and have used this as their excuse for at least a year now. The turnover is insane because the company refuses to hire more help so those who take the jobs are quickly overwhelmed and quit as well. The trash compactor overflows and piles up outside - not because the tenets don't know how to use it - but because the property management won't pay to have... it picked up frequently enough. You can call the office hundreds of times, leaves hundreds of messages and never hear anything back. This has been an issue for over a year but the current manager said they were recently locked out of their voicemail system? Sure. On to the biggest issue! The pipes are bursting everywhere! The pipes in our original apartment burst and our home was flooded. They stopped the water, ripped out sections of our carpet which left EXPOSED NAILS in my toddler's room, then left and ignored my phone calls for THREE WEEKS while we lived in an apartment the smelled like mold and mildew. In my current apartment (which I had to fight tooth and nail to get into after my old one was not getting repaired) my dryer has been broken for TWO MONTHS, I have opened many requests that have been closed with zero follow up on whether or not the problem was actually address. When speaking to the Maintenance Manager, he himself said that he hadn't been able to address it because there are SO MANY EMERGENCY REQUESTS FROM ALL OF THE PIPES THAT ARE BURSTING! I was then promised that he would either fix it or replace my dryer the very next day - I came home to the dryer taken apart and was told that all maintenance had left for the day. So if you like insanely high rates and extra charges with zero customer service or care for your well being, this is the place for you! Lee mas