Avana Thornton Station Apartamentos

Xomara nos atendió muy bien, nos ayudó con el papeleo y todo fluyó muy bien. El apartamento que vimos nos gustó mucho, tiene demasiado espacio y está muy bien equipado, las áreas sociales del lugar son agradables.

There's plenty of places to live in Thornton. I would stay FAR AWAY FROM THIS ONE. If you're brave enough to dive into a lease agreement with this company **GET EVERYTHING IN WRITING**. Seriously, "Can I get that in writing?" should be the last thing out of your mouth when speaking to these people in every conversation you have with them. Their staff -clearly- does not know proper protocol on how to end a lease contract so I was fed inaccurate information which almost resulted in my owed balance... being sent to collections. Oh, and have fun paying for parking ON TOP OF YOUR ALREADY EXPENSIVE RENT. Seek other housing options, trust me. Lee mas

Where to start? We lived there for 6 months and it was the most horrible renting experience I have ever had.
1. Our garage was burglarized- the front office initially stated that our lease only allows for vehicles to be kept in the garage and suggested housing tools, etc. was unreasonable. They offered no other recourse.
2. Our apartment was infested with mice in the early-middle of December. I rented a hotel room because I refused to stay in an apartment that had mice crawling in the kitchen... and they refused to reimburse my expenses. I notified them on a Tuesday night, maintenance showed up immediately and laid down multiple traps. I went to the office Wednesday — they said they’d get the pest control company out the following Tuesday. After some back and forth, pest control did come out that day and set over 20 traps around the apartment. He also sealed the space under the sink where he believed the mice were coming in from. Mice were still getting in. Avana refused to rehome us or pay for our hotel bills despite this- they expected us to live in a space filled with mice. So we were stuck making sure our dog didn’t step on any of the 20 something traps laid down for weeks. And in addition to the hotel costs, we had to throw out the food in pantry.
3. Our neighbors were awful. They partied/blasted music multiple times a week to the point of the light fixtures in our unit visibly shaking. We tried every recourse possible and they still constantly partied.
4. The complex felt very unsafe. Because of the neighbors and our garage getting burglarized, we set up a security camera — we caught video of a man approaching our patio door at 2 am until he saw the camera.
Police were frequently at the complex - sometimes up to 6 squad cars at a time.
5. Our master bedroom carpet would get soaked every time we ran the air conditioning unit. Fighting the water and the mold should’ve been my first sign to leave.
6. Now, avana is claiming we owe them for a missing garage door opener (which we absolutely returned) and nearly $300 in utilities- despite Xcel being paid separately.

The only good thing about that place is the maintenance response. Otherwise, my favorite day there was the day we left.
I wouldn’t recommend this place to anyone. As a result of us living there, we lost thousands of dollars in replacing burglarized items, extra security measures, hotel fees, replacing the food in the pantry, and now costs to move AGAIN. Lee mas

This is beyond ridiculous! Just got an email from our apartment complex because they decided to change our parking program. Before residence could have one vehicle per resident and/or pay $30 for an add'l vehicle per month. Visitors had to park in a visitor parking space otherwise could be booted... for free! If booted, you would have to pay $75 to get it removed.
Now they want to have residence pay $9 a month per vehicle per resident and if you have an extra vehicle still $30 a month. Guests... can park anywhere but will pay $2 per day through an app. Violators will receive a parking fine of $75
This feels like a slap to the face of us residents who pay their rent in full and on time and don't abuse the parking privilege's. There is ALWAYS guest spots open on property even if you have to walk a bit. On top of that of course they are going to increase your rent each renewal as well. This just feels like a huge slap to the face on top of all the rising prices of things like gas, groceries and cost of living. I refuse to pay this or make my guests pay to come visit me. If they do not recognize how disrespectful this feels to us residents then I guess I will be looking for other living options next April.

Also, the complex has "turned off" our air conditioning units. I get that is it winter now and temperatures drop so there really is no need for the air conditioner to be used but I was told that they turned them off because a resident was running their A/C while the temps were below 50 or something around there and broke a water line. Ok... I'm sorry that one bad egg had to ruin for all of us but I PAY MY RENT ON TIME, IN FULL AND NO WHERE IN MY LEASE DOES IT SAY YOU WILL TURN OFF AIR CONDITIONING UNITS DURING WINTER. There are days still that my west facing apartment with a huge front room window reaches temperatures inside of 80 degrees. Do you think I am getting a monthly discount on rent now that I am one less amenity promised on my lease??? NOPE! You cannot punish and entire apartment complex because of one or two bad eggs. Fine those people and bill them accordingly. This is sort of thing is exactly why we pay a $100K insurance policy each monthly payable to AVANA THORNTON STATION.

I hope who ever reads this seriously considers another place unless this place changes. Lee mas

My husband and I are very excited to be leaving this apartment complex! The communication here is awful. You will be lucky to get ahold of staff on the phone let alone staff who can help you with your problems/questions. They will say they will give you a call back, but that rarely if ever happens. Maintenance scarred our dog. There is dog poop all over the grassy areas in front of apartment buildings. After calling three times, emailing twice, and walking into the office my husband and I never... got a clear answer on move out/breaking the lease fees. It is one thing to wait for the deposit for after inspection when you move at as is routine at all apartments, but it is their job to update fees on the portal so we can make sure we 1) pay them in time and 2) are not taken advantage of. There is a lot of inconsistency with the staff and the information they give. Communication in what is happening in the community such as when our building’s water was shut off, alarms sounding uncontrollably, and police presence is almost non existent. You get used to wondering what is happening. You will receive many emails about theft and vehicles that were broken into. You will also get plenty of random notices of inspections and property work around your place. Lee mas