MAA Deerwood Apartamentos

The air conditioning unit has been non-functional since the inception of the lease in January 2023. I have opened multiple maintenance requests over the past six months and was told they will only replace the 20+ year old unit once the system totally fails. The unit finally completely stopped working on June 19th, 2023. I have been forced to purchase my own portable air conditioner in order to have any sort of cooling in my home. There are only windows in the living room so I have been forced to... sleep on my couch for over a week now.

Their contractors finally came to install a new unit on June 26th, 2023. After watching the contractors mess with my personal belongings through my camera, I came home to still no air conditioning. I went to the leasing office but the leasing agent was not aware there was still an issue. A maintenance worker came into the office and told us the contractors messed up the wiring. Understandably frustrated not having central air conditioning in 90 degree plus Florida Summer due to your neglect and incompetence, I stated I will not be renewing my lease. The maintenance worker stated that when I own a home, I can hire whatever contractors and work at whatever pace I choose. He further stated he does not care if I do not renew my lease. I assured him MAA generally wants to retain tenants who pay on time and have zero community complaints as long as they can.

Lastly, I have contacted their corporate headquarters numerous times over the past week for some sort of relief but keep getting deferred back to the leasing office. It is clear to me the local leasing office nor corporate cares uphold their obligation to maintain a suitable living environment for their tenants.
Lee mas

Initially the move in was not great! Was told after my belongs were loaded unto the bed of pick up truck that they would not allow me to move in until noon, due to them not having apartment ready. I found that unnecessary. Mailbox key didn't open my mailbox, and there were SEVERAL issues wrong with inside of apartment, from " upgraded kitchen" cabinets falling apart, no glass on refrigerator shelves, wrong size air filter, etc, however the MAA Resident portal is extremely user friendly and... allowed me to submit all my service requests to maintenance, who has been ON TOP OF THEIR GAME with all requests!! They are out usually the next day if not the same day to fix an issue. They have been my saving grace and my calm in the usually crap storm of moving.
I must add too that I love how clean and inviting the pool always looks! Lee mas

When I first moved in everything was great. The price was decent for a 2be2ba. Then slowly as the months went by the roaches would come out. The mold on my window sills would come after it rained. My A/C bill would quadruple in the summer because the windows and doors aren’t properly insulated. I’ve had a leak in my guest bathroom since august and each time I put a trouble ticket in they would wait a week to come “look” at it. They never cared about it until I called corporate btw the issue... still hasn’t been resolved, just a temporary fix until the next leak. My fridge went out one summer during the weekend and their “24 hour” on call maintenance people refused to come in to help because they lived 40 minutes away. All my food went bad. I work nights and had asked if they could call me before coming into my apartment because I would be sleeping, too many times I had to rush to put on decent clothes because the maintenance people would barge in with no phone call. Then at one point they “lost my key”. The amenities for the amount of rent we pay is ridiculous, the basketball half court was never upkept, the A/C never worked so it was basically a sauna. The gym was so small and half the machines either didn’t work or too old and unsafe to use. The “wipes” they had to clean the equipment were either dried up or just weren’t there. The gutters on the buildings are constantly clogged so when it rains (like all the time in FL) you have a lovely waterfall right in front of your balcony. I’ve had so many outdoor furniture ruined because of it. And when I put a trouble ticket in for it to get looked at, they marked it “done” the next day. After constantly complaining I found out that they need a contractor to come take a look at it which would cost money out of their pockets therefore it was never fixed. And the staff at the front desk can be rude. I waited 15 minutes at one of the staffs desk to ask a simple question, while she proceeded to tell her son or husband how to cook the chicken she had thawing in the kitchen... Too many negatives. I DO NOT RECOMMEND LIVING HERE. Headache. If I could do zero stars I would. Lee mas

One thing I didn’t like was how old everything looks. These apartments need an upgrade and for these prices it’s absurd that the appliances/faucets, etc. are so old fashioned and dated. I’m debating renewing only because the rent will go up and water isn’t included; which it stated when I moved in that it would be( looks like they removed that recently so no one else would complain about the lie of water being included) there’s no microwaves either which that still is listed in amenities. You... have to buy your own. My apartment has a great view, it’s peaceful and quiet and I love that. It’s also very spacious. Lots of parking space and the landscaping is superb. The lighted fountain is my favorite thing about it because I can see it from my balcony, at night it’s pretty. Hate that there’s only one dumpster and it’s far from my building. I’ve been living here for a year and never seen not one insect until recently , end of summer they started to pop out but at least management is on top of it if you mention a bug problem. Overall it’s just ok and in my opinion not worth the price. You’re basically paying for peace and quiet and really good landscaping. Lee mas

Been here less than two weeks and literally every day that I've lived here, I've spotted multiple roaches in the living room and kitchen areas. Other pests including spiders and baby lizards also find their way in. I've communicated the roach problem to management and they sent pest control but that hasn't done much to change anything. Every morning I can expect to kill at least 3 or more roaches in the kitchen. I haven't even used my stove or oven yet because I don't want the grease/food odors... to draw more in. Lee mas