Lake Tivoli Apartamentos

Move in I went early yesterday morning to pay my move in fees. I was originally supposed to move in on 12/26. The leasing office manager Stella called me to see if I wanted to move in12/16 which was earlier due to another unit being ready. I agreed and asked to make sure I had a washer and dryer in my apartment. since the apartment I picked wasn’t upgraded I had to pay an extra fee for the washer and dryer. I have stressed this from the very beginning. Well I ended up moving in on 12/20 and I... had no washer and dryer in my apartment. I went back and the manager said she will see what she can do. I now have to wait a few days after I move in to get the appliances I paid extra for. And to add to it I waited 2hrs to get my keys and I still don’t have a mail box key. I did everything I had to do on my end and i have a full time job. They had a whole week to have my apartment ready for me upon move in. This is unacceptable. Lee mas

Lamentable Mente hacen lo posible por sacudir los bolsillos de la Gente para sacar lo mas que se pueda, El trabajo administrativo es El peo, si rentas UN parking adicional que no forma parte del contrato una vez que no lo quieres o no lo necesitas, igualmente precionar al cobra, porque segun Ellos es obligatorio Pagar El parking aunque no Tenga El vehiculo. El mantenimoento de las areas Verdes es Malo, El mantenimineto en El area de bote de basura es uno de los peores, hay que caminar por... encima de la misma para poder dejar la basura, y en la administration cuando los manager estan de vacationes no hay quien de respuesta, completamente decepcionada de Este complete, los gabines de Cocina son viejos y con cucarachas rata, estas ropiendo hasta la pared, y la Cocina nevera y lavaplatos que recibi no estaban en las mejores condicionrs.. Estoy decesperada por salir de aqui. Lee mas

La casa esta bien y el servicio de mantenimiento es bastante diligente pero la administración no esta bien organizada es imposible resolver algún problema de manera eficiente es casi imposible comunicarse por telefono, si vas en persona t dicen q vayas en otro momento si es que tienes suerte q t abran la puerta los sábados supuestamente esta abierto pero no atienden no entiendo para q están abiertos, pienso q si esta en horario laboral tu trabajo es atenderme no mandarme a venir otro dia yo... también trabajo! Simplemente son muy negligentes Lee mas

After signing the lease communication went dark. I was told my welcome letter would be over to me within the week. That didn’t happen. I called 3 weeks later and I got an off site manager who said he’d talk to them. I get a call back 2 weeks later saying they are working on the letter and to expect it within the day. Fast forward now a month and a half and I still haven’t gotten that letter. After now 5 voicemails left I have yet to hear back. Now in less than a month I will be moving across the... country and yet I still have no information. Unacceptable if you ask me. If I had one piece of advice I’d say look anywhere else. I’d love to know if the units are nice but right now I’m not sure I’ll even be able to move in. Lee mas

Great property! Struggling to find the right place to live. When I arrived, Stacey greeted me and was so helpful with all my questions about the property. She was very knowledgeable about the property and the surrounding area. One of the best places I have lived.