The Summit at MetroWest Apartamentos

Living at Rosemount at Windermere has been a frustrating experience. The management is largely ineffective, and the leasing agents have misled me on more than one occasion. Maintenance is slow to respond, and when they do, the repairs are often poorly done or don’t last.

The photos online are incredibly misleading. The actual units are outdated, with old cabinets that have simply been painted and fitted with new doors to appear upgraded. During storms, the windows visibly bow, which is... concerning, and the outdoor metal staircases are rusting and appear unsafe. I worry it’s only a matter of time before someone gets seriously injured.

Mold is a recurring issue in many of the units, and despite multiple reports, nothing seems to be done. The property is also overcrowded, with multiple families or large groups living in single units — I’ve personally witnessed one unit housing over a dozen people.

The community environment has drastically declined. It’s not uncommon to see adults drinking, playing loud music, and hanging out at the playground meant for children. Children often run through the property unsupervised and sometimes refuse to move out of the way of vehicles.

Getting anything repaired is a hassle. Unless you fix it yourself, don’t expect results. Even when maintenance does show up, the problem usually returns. Any attempt to address concerns with management is met with rudeness or indifference.

This property has a lot of potential, but until serious improvements are made in both infrastructure and management, I would not recommend living here. Lee mas

Our first impression was excellent. Luis helped us during the whole application process and made it easier, he was extremely helpful, patient and nice! can’t wait to move!!!!

If I could give zero I would. Honestly I’m glad I’m gone from this place! Even moving out was an issue. How can I turn keys in when you leave early but don’t state a time you were leaving early. This property has gone down hill fast. I’m glad I’m gone! Unruly neighbors, trash everywhere maintenance is a joke. Too high rent for nothing.

New management company is terrible. Owners have been slowly letting property degrade for years, first removing instead of fixing the entrance gates and then the hot tub and racquetball court. New management company surprised people without bank accounts with a $45 fee to pay rent with a debit card (fortunately doesn't apply to me, but talk about no sympathy for poorer people scraping by to live here).
The previous 3 management companies never replaced the undersized AC unit in our apartment, but... would at least stay on property until it was fixed or outside repair arrived. This one wiped their hands and said they'd be back sometime tomorrow. Getting irate got a promise of two portable AC units only and then they only brought one. Making it worse, when I got mad, the two maintenance techs started talking in spanish to each other throwing frequent looks at me while they did. I have no problem with people speaking their own language, but not when you are in someone's home and they are upset with you already. The property manager claimed she has no discretionary spending and has to use only a single company that cannot look at it until the end of the next day (this means she is a hamstrung property manager or she was too cheap to take our problem seriously). The 3rd party AC tech says it needs replacing and has to get it authorized from the apartment manager. We hear nothing for days until yesterday we receive a letter apologizing for all the problems and stating that they have "lost the maintenance crew". Of course, since this has been referred to an outside contractor, this has nothing to do with our problem. Meanwhile, even while cooling off outdoors our AC is still running almost except when we have to turn it off because it is icing over. Pathetic. Do NOT move here. Lee mas

1. They are expecting me to pay a bill to OUC almost triple what I normally pay because they refused to fix a leak I told them about until it started showing visible damage.
2.Parking is horrible, you must get home early or park far away to avoid getting towed
3. They only respond when they want to and since new management there is no longer an option to speak with someone when calling in.
4. They take days - weeks on maintenance request and you have to request multiple times.
5 . They only care... about rent getting paid, not the tenant.
6. The appliances are all outdated for the rent cost.

Wish we still had our old management team. I didn't have any problems. Lee mas