Atlas at LaVista Hills Apartamentos

The people in the leasing office lie for sport, they can’t keep employees let alone their promises to tenants. The trash rooms overflow with garbage into the walkway, security doors and gates do not work, anyone can walk onto your floor if they’d like to so your fob is pretty much for decoration. The hallways are filthy with stains and trash thanks to the “trash valet”. My a/c was out for almost two months in the summer and the maintenance came three times to fix it and didn’t get it done until... the last time they decided to come back. I had maintenance requests sitting for months. I was also locked out of my unit for two days with my children due to them placing an indoor lock on my front door that called for a special key which they “didn’t have” and they claimed they didn’t know why it was placed on the door after “fixing” the first faulty knob. I was told to pay for a locksmith and bring the invoice to the office and they would reimburse me, of course that was a lie. I had to use a screwdriver for two and a half weeks just to leave my unit ! It was a complete safety and fire hazard. The area is great but find somewhere else to spend your money. Lee mas

Please don’t move here. Save yourself. As I write this I feel horrible. A loyal tenant since 2017. It feels like being in a horror movie. This apartment community is NOTHING like it use to be. The amenities are unavailable. The staff lies to your face and they don’t do what they say they will do or what they should do. The office is a revolving door of people. It is not safe. Security doors have been broken for almost two years and the only thing consistent is the lies about when they will be... fixed. I have complained since August about possible mold and nothing has been done. MOLD!! They lied about air quality reports that they couldn’t produce because they had not been done. I just want to live comfortably. Nothing special. Just what I pay for. I wouldn’t want an enemy to move here. The service is just that bad. Lee mas

I could not express how awful this place is.
When i first moved here thought it was going to be a fresh start for me and my family..... thought wrong
1st - the dishwasher started fillng up with water and leaking with an awful smell. I called maintence and they blamed it on me .. but i do not even use dishwasher and they supposedly "fixed it"
2- My microwave stopped working and didnt heat up . I called several times and put the request in December.. it is now May on the following year and it... still hasnt been fixed .
I had to go and buy one with my own money.
3 - They never pick up trash at the correct time and always pilling up everywhere
4- Smells like weed 24/7. I have little kids and everywhere in the complex smells like weed or you see people smoking
5- The garage gate is never working and always needs fixing . so much for security
6- My last and final straw
MY TRUCK WAS BROKEN INTO. Window was smashed and personal items of mine were stolen.
When i went to go talk to the front office they didn't even care or act concern and blamed it on "gang violence"
When this is a reoccurring thing at this complex even the police had told me when i reported it.

Ohh but they want there money on the day its due and that is all they care about. They do no care about the people hear and it is so overpriced. And want to charge you for every little thing.


DO NOT RENT HERE
Lee mas

I have lived here for over 6 years. I am satisfied with the schools that my children have attended and being near my job. I have stayed here for these reasons, despite the challenges. I have been able to maintain a clean living space with responsive staff when needed most of the years I have lived here. I didn't harp on the delays in response to requested service orders. NOW...it costs too much to deal with this. Problems included frequent fire alarms sounding, concern for marijuana smoke in a... nonsmoking complex, trash in the hallways and garage, lights being out that resulted in safety concerns when walking at night and other things that I overlooked. I tried to be understanding of "things happen" and there being things outside of the immediate control of the staff on site.
Since the pandemic it has become a little bit more upsetting. Loss access to amenities which was understanding in the beginning. Now the most concerning things are the things that impact my daily living. Not having access to things that you pay for (i.e the AC, washer and dryer, dishwasher, and amenities built into the lease that you sign). Rental costs continue to go up and are too high to be unable to use what you pay for. Lee mas

Just like you I never write reviews but let me just tell you what goes on here!! I have been living here for around three years and every year as soon as the weather gets warm and you flip that AC to cool it shuts down :/ then they take FOREVER to fix it so just be ready for that but hey rent is due on the 1st!! .. don’t forget! That what I’m currently dealing with right now here
The microwave has been out for 2 months
As soon as it stopped working I went and bought one because I knew I’d... still be waiting today
The fire alarm always goes off at random times so if you have a baby in the house it’s over with
Basically proceed with caution
The leasing office however is very pretty and deceiving!
But the AC there is refreshing
Your unit is going to be a hot camping site Lee mas