25/10/23
OK place to live, but expect bad management
Lived here for two (2) years. Overall, it was a OK experience except for issues related to deposit return.
Pros:
-Good, safe location
- Convenient to Detroit, major shopping, and everyday conveniences
- Grounds are kept well, however, access gates never worked and trash removal was an issue
Cons:
- Ever changing management, that can be unresponsive to requests for maintenance or other items
- Don't expect to get your security deposit refunded on time and/or without excessive, undocumented... charges or miscalculations
Reseña de Apartments.com
6 personas encontraron esto útil
Administrador de la propiedad en Regents Club of Troy respondió a esta revisión
Thank you for taking the time to share your experience. We’re glad to hear that you found the location, safety, and overall environment of our community to your liking. However, we’re genuinely sorry to learn about the concerns you’ve highlighted,... particularly regarding maintenance responsiveness, the access gates, and the security deposit process.
Maintenance and Management Responsiveness: We understand how important it is to have a consistent and attentive team to address resident needs. We’re actively working on improving communication and ensuring maintenance requests are handled promptly and efficiently.
Access Gates and Trash Removal: Your feedback is noted, and we’ll look into improving the functionality of the gates and trash services to provide a smoother experience for our residents.
Security Deposit Process: We sincerely apologize for any delays or confusion related to the return of your deposit. Transparency is important to us, and we’re committed to ensuring residents receive a clear explanation of any deductions. If you’d like to discuss your experience further, we’re happy to review your account in detail.
Your feedback helps us improve, and we truly appreciate your time in sharing both the positives and areas for growth. Please don’t hesitate to reach out if there’s anything we can assist you with.