Ansley Falls Apartment Homes

- [ ] They gave me the wrong unit to start so I had to change all my addresses and everything which took a lot of stress
- [ ] My condenser coil has been leaking for two years which has raised my energy bill which I am bleeding financially from
- [ ] Dishwasher doesn’t work on some cycles
- [ ] They did not switch my carpet before I moved in because it stunk like cat
- [ ] Multiple work orders were marked complete before they actual were
- [ ] I didn’t have a cabinet for a year and a half... which is an eye sore and I felt embarrassed when I had friends over
- [ ] Because of the leaking coil there is I believe mold in the room and I’ve been breathing it. I’ve had multiple trips to urgent care for respiratory issues.
- [ ] Dryer has been broken for over two weeks now with no end in sight.
- [ ] Building structure unsafe at times(stuff falling/fire alarms broke/pullled off)
- [ ] Packages stolen my my mailbox and door with the front office doing nothing to benefit security
- [ ] Negligent from office staff for all the above issues. Lee mas

I had nothing but problems living here. My AC was out for weeks before they fixed it, I was charged absurd cleaning fees from the security deposit even though I left the apartment clean, and they never answer the phone. Many of the staff members are rude and not helpful at all. I wish I had never lived here.

STAY AWAY. TRUST ME.

Let’s get to the easy to fix stuff first. Pool is never open. It’s the middle of June and and we are having 100 degree days and there is still no update to when it will be open. The gate has been wide open for almost a 9 months now. Still hasn’t been fixed. No one is enforcing pet clean up, like literal dog crap is everywhere. Grills haven’t maintained or cleaned in some time. Broken sprinklers in the apartments. AC units frequently go out.

On-site Management personal... changes every 3 months like clock work, if they even last that long. No one has any idea how to help residents once they are there. The RUDE, completely inept property management group who owns this place is ‘West Shore’ they refuse to help or give a call back. They are the WORST. Lee mas

Since signing the lease in October 2021 — worst living experience I have ever gone through and I’m paying and arm and a leg for it. Management has extremely poor communication and the show rooms they have is a complete lie, all the units have outdated appliances, flooring/blinds/countertops all outdated. They are timely with tacking on ridiculous fees (valet trash service costs are never consistent, they charge what they want) but seem to always be “slammed” when it comes to actually managing a... property and the tenants. I should have known when it took them 2 months to actually hand over my keys — my original lease had been signed in late August but they’re so bad at managing, my unit wasn’t actually “ready” until October. I use “ready” very loosely because I had to spend 2 days hard scrubbing the entire apartment … there was still wall dust everywhere and there was even an extra awning and nails on the floor when I first walked in, I had to fight to get somebody to come clean the carpets because there was still food and hair all in the carpet, which was also stained. Neighbors have complained about management — the tenant portal is the absolute WORST. It was a 3 month battle to come fix my dryer that never worked when I moved in, which got replaced with a non working dryer and when I finally got one that did work I received a call while at work that they were entering my apartment without my discretion to replace the already replaced dryer. Since communication was so bad.. by the time I even got in contact with anybody they had already entered my unit just to replace it with a lesser working dryer so now. This entire experience has been so bad. Absolutely terrible. Lee mas

I'm writing this as an applicant not as a resident. I applied on a Saturday it's now Friday and I'm sitting in the parking lot writing this review.
Listen please be aware of this property! I applied on paper and emailed all documents needed before I left the property. Kimberly told me that she would be in contact with me on Monday but no later than Tuesday. Guess what? I received an email on Tuesday saying we still need documents! THE SAME DOCUMENTS I EMAILED TO THEM ON SATURDAY! Once I received... this email I immediately call the property...no answer! I keep calling...no answer! I email...no answer! I get in the car to leave work early and call when I get in the car and Kimberly finally answers. She says we have everything let me reach out to my manager and I'll call you back today. Guess what? No call back or email! So it's Friday I get to the property and speak with Jessica she goes and speak with the manager and she tells her my name. I hear the manager say "not again?" If you are saying not again that means you have received my voicemails and emails why not respond? I ask for my application fee back and the manager says I can't get it back because I have already been screened. So if I've been screened that means you should've contacted me with a response to my application, right? Listen I understand they are new and may be overwhelmed but providing proper customer service is not hard. Lee mas