Riverwalk Apartments

Beware of this property. When you apply they charge a $225 admin fee and $75 application fee. The $225 fee is refundable if you are declined. I was declined (but approved at a much nicer complex with $300 deposit the next day) and was promised to have the refund of the fee in 15-30 days. This was on Feb 29. As of today 4/2, I have not received the refund. Upon contacting their office, I was informed that the check was cut yesterday (4/1), over 30 days later. When asked why it takes so long, I... was told “the refunds come from our corporate office” and “we are required by law to refund within 30 days”. What they are saying is that they are allowed to legally hold your $225 fee (which no other property manager charges to apply) for that long, so they do.

In the end I’m glad I was declined and didn’t move here. I should have paid closer attention to all of the horrible reviews about this place. It looks like they are accurate Lee mas

We would’ve moved out a long time ago if we had the financial means to do so. From the start, communication was bad. I was never told that there was an Amazon locker and was under the impression that my packages were being stolen until a neighbor told me otherwise. There were vehicle break ins last year (mine included) and while I know this isn’t the fault of the management, they did nothing to notify the community or provide any reassurance of working with the police department. Maintenance... requests sometimes take MONTHS to fulfill. I’ve had to email the office about multiple things over the time I’ve lived here and nothing is EVER responded to. The parking here is GARBAGE (you can tell the garages were built right where spots could be so they could get people to rent them). They send passive aggressive emails about rent instead of just contacting the people who are actually late. And now, they send a text right as the office closes that we have 24 hours to pick up packages from the package room-BUT THEY LOCKED ALL THE PACKAGES IN THE OFFICE. This place is not worth what they charge at all. Lee mas

DO NOT LIVE HERE!! We lived here for 15 months and it was awful. The staff was rude, maintenance never got anything done, and they only care about the money. And the amenities are crap, especially for the amount of rent they are trying to charge. A lot of the gym equipment was broken and never repaired. The pool is either closed or dirty. On move in day, we showed up with our U-Haul to find painters in our apartment. It hadn't been cleaned, the painters had no idea how to paint so there were... blotches all over the walls and paint on the floor, and they changed the locks but gave us the wrong keys so we were locked out the first night. We had to have the district manager come look at our apartment and they ended up firing the painters and maintenance staff. We called one night because our sink was leaking...ended up repairing it ourselves and maintenance showed up 2 months later. Also, the floors were concrete so it was always dusty in the apartment. And the ceiling is paper thin so you can hear the conversations of your neighbors above you, especially in the bathroom. The trash service is also awful. Some nights they wouldn't even take the trash. Other times, the trash would be piled outside the dumpster for days. It was disgusting. On move out, they are trying to charge us for the paint blotches ($100) and for other stuff we didn't do. Lee mas

Valet trash, everyone has to pay for this service regardless of if you use it. Is very hit or miss with the trash people just not picking up trash on trash days. This can lead to foul smelling stairwells as well as bugs. Our 3rd floor apartment had an ant issue, as I expect most of the apartments have a bug issue particularly because you were forced to have to bring in a dirty trash can that the valet company supply after trash has been picked up (if it was picked up at all).

In 2 years of... living there I did not see any pest control despite also paying for this premium.

The pool area consists of lots of broken furniture, dirty pool (over summer 2021 the pool turned green multiple times) and overflowing trash cans.
The apartment on the face of it was nice, spacious and modern. However the walls are like paper, I lived in a 3rd floor apartment and I could hear my neighbors on the 2nd floor ALL THE TIME. The 2nd floor neighbors loud parties until 2/3am were nice too…regardless of us having 2 small kids we never complained however if we even so much as walked a little loud they were banging on the ceiling. Not a great feeling to feel uneasy to even walk in the place you live. Thankfully those neighbors moved out after a couple of months, only to be replaced by a neighbor with 2 dogs that bark ALL DAY AND ALL NIGHT. Like I said walls like paper so that was interesting. Same neighbors also left bags of dog poop in front of their door. Which lead to actual pieces of dog poop covering the stairs, when they could’ve walked across the street to a animal waste can.

When you put in a work order, even if you request they call you before entering the apartment…they won’t they will just enter when they get to you. If they even come fix the issue at all.

We were charged a $200 move out fee for paint yet there was only normal wear and tear to the apartment which per the lease agreement we shouldn’t have had to pay. We called the office, waited for manager to call back, no call back after days of calling. So emailed upper management, no email back and we were sent to collections. We sent the collections office and cease and desist letter, they continued to contact us the next day. Reluctantly paid the $200 and haven’t heard back since.

The ultimate reason we chose not to renew our lease after 2 years of living there was that the company wanted to increase our rent over 27% for a 12 month lease on a 3rd floor 2 bedroom apartment. Lee mas

I absolutely love this property and the stuff. Was unable to move in because of a work conflict. However prior to this knowledge, the office staff was very very helpful taking me on multiple tours and answering all the questions that I had. Maintenance filled me in on all the steps that they took prior to move-in day. Even after they found out I was unable to move, they was still so friendly and understanding, even suggesting other properties West Shore has that I might be able to look into in... the location I will now be moving to. I could not think Kristi and Logan enough!!! Lee mas