Park Towne Place Apartments

Hello. Thank you for sharing your feedback. It is our loyal residents that help us grow and become a better community. We apologize if at any time you felt our customer service did not meet your expectations. Any concerns expressed or that may have... been previously missed, we would certainly take the time to address.

At the time of move out damages are documented and photographed. When an apartment is not left in good condition, damages are assessed and charged and are reflected in the final account statement. In Community Name lease agreement, all additional charges or fees are provided. I would love to address your experience here at Park Towne Place more directly but we unfortunately cannot find you in our system without a name. Please feel free to reach out to me at ICanHelp@aircommunities.com so we can discuss further. - Susan Lee mas

Hello. Thank you for sharing your feedback. We apologize if at any time you felt our customer service did not meet your expectations. Any concerns expressed or that may have been previously missed, we would certainly take the time to address. Upon... inspection of an apartment after a resident moves out charges are assessed and determined by the result of this inspection and appear in each resident’s final account statement. If damages need to be addressed these charges will be deducted from their security deposit. Without your name I am unable to locate your information in our customer records to get an opportunity to look into your feedback more specifically. Please contact me at ICanHelp@aircommunities.com so we can assist further. We look forward to hearing from you. - Susan Lee mas

Hello. Thank you for sharing your experience and feedback. The night time motorcycle rides through our community are a nuisance. We have asked our local police to be aware and we urge our residents to contact the police if there is an escalating... concern that needs to be addressed. We send out resident emails to all resident to ask that they never leave valuables in there cars and if they are a pet owner to please pick up after their pet.

Under the Fair Housing Act, housing facilities must allow Service and Emotional Support Animals for any person with a disability to have an equal opportunity to use and enjoy the home. The Americans with Disabilities Act also supports this as a reasonable accommodation for someone who may be considered disabled. All residents who seek reasonable accommodation of their Service or Emotional Support Animals are required to submit documentation from a licensed medical provider stating that a disabled individual requires his or her animal to assist with their disability. All documents we receive are reviewed thoroughly to ensure they are up to date and fit within the ADA and FHA guidelines. To confirm, although Service Animals are specifically trained to perform a task that assists with an individual's disability, an Emotional Support Animal does not have to be trained to any certain degree. Even though an animal's breed may be protected by their Service or Emotional Support Animal status, their behavior is not. If a Service or Emotional Support animal shows aggressive behavior, each instance will need to be reported and documented through the community team.

When an elevator breaks down we contact our vendor immediately and work to have the elevator repaired as soon as possible. The last thing we want to do is to inconvenience our residents in any way. Residents at Park Towne Place are responsible for paying utilities including, water, sewer, trash, electric, gas, phone, cable, and internet. As usage may vary in the community over time, utility charges can increase and decrease frequently. We have an outside vendor for pest control. Please submit a service request for a pest treatment so this can get remedied as soon as possible. We are unable to locate your information in our customer records to get an opportunity to look into your feedback more specifically. Please contact me at ICanHelp@aircommunities.com so we can assist further. We look forward to hearing from you. - Susan Lee mas

Hello. Thank you for sharing your experience and feedback. It is our loyal residents that help us grow and become a better community. We apologize if at any time you felt our customer service did not meet your expectations. Any concerns expressed or... that may have been previously missed, we would certainly take the time to address. In the event of a major water leak a water shut down would need to happen in order to repair it. Since this past May, this has happened five times across all of our buildings. Occasionally these shut downs can influence an air conditioning shut down. To date, no Air conditioning shut down has lasted ,more than half a day. While we are always exploring preventative maintenance for our system there are no plans to replace our system at this time. I was unable to locate your information in our customer records to get an opportunity to look into your feedback more specifically. Please contact me at ICanHelp@aircommunities.com so we can assist further. We look forward to hearing from you. – Susan Lee mas

Hello, thank you for sharing your experience and feedback. We apologize that your apartment has been at an uncomfortable temperature. Please submit a service request to see if our maintenance team can review your situation for a possible resolution.... Our community parking waitlist progresses based on current residents turning over their space. To ensure residents who pay for parking can access a space when they return home, cars without a parking sticker are ticketed and towed. Please reach out to our Community Manager to review parking and when you may be able to get a space. You can also email me at ICanHelp@AirCommunities.com with any further questions or concerns. -Susan Lee mas