Cortland Museum District Apartamentos

Hello,

Thank you again for sharing your concerns with us. We genuinely apologize for the frustration this situation has caused, and we want to address your concerns as clearly as possible.

Regarding the recent charges, please rest assured that we... have not added any fees that are not included in your lease. While there may have been a transition period during the takeover, we do not add or change fees arbitrarily. In fact, I emailed you your past and current ledger, your lease, and the signed addendum for your review yesterday. If you have any further questions about these documents or the charges, I would be more than happy to go over them with you. As I tried to explain yesterday, water and sewer charges are billed in arrears. The transition period between management is when you received your first water/sewer bills, which may have caused some confusion. Additionally, you have been charged for the boiler and amenity fees from the start of your lease, as outlined in your signed agreement. I understand how transitions like this can cause some questions.

I want to clarify that our management team is available onsite Monday through Friday from 9:00 AM to 6:00 PM. We always make time to speak with our residents and only ask for your patience if we are already assisting another resident, if it's after hours, or during the weekend. We strive to be as accessible as possible and would never intentionally avoid a resident.

Regarding the concierge issues, I was unaware of any new incidents since you previously notified us, and we addressed them with their supervisor. I followed up with their team & supervisor yesterday to make sure all procedures are being strictly adhered to and that your security and privacy are maintained at all times.

We sincerely hope to resolve any lingering concerns you may have. If you have any other questions, please don’t hesitate to reach out. We value your experience here and would be happy to assist in any way we can.

Sincerely,
Stephanie A., Community Manager Lee mas

Thank you so much for your kind words! We're thrilled to hear that your experience has been so positive since Cortland took over management. Our team works hard to ensure that every resident feels comfortable and valued, and we're glad to know that... we've met your expectations. If there's anything else we can do to make your living experience even better, please don't hesitate to reach out. We’re so happy to have you as part of our community!

Enjoy your day,
Stephanie A., Community Manager Lee mas

Thank you for sharing your feedback. We truly apologize for the inconvenience you've experienced with the A/C. Unfortunately, like all systems, air conditioning units can sometimes fail unexpectedly, and while we always aim to address repair issues... as quickly as possible, the delay in receiving the necessary part was an unfortunate circumstance we couldn’t control. We completely understand how uncomfortable this situation must have been for you.

We also apologize for the disruption caused by our service team’s visits. While we recognize that these visits were necessary to repair the A/C, we understand they may have been frustrating, especially with the in-and-out traffic. While shoe covers were worn during most of the visits, we do regret if they were not worn during all of them. We will remind our team of the importance of maintaining respect for your space, and ensure shoe covers are consistently used in the future.

We truly appreciate your patience and understanding throughout this process. We will be reaching out directly to address any further concerns you may have.

Kind regards,
Stephanie A., Community Manager Lee mas

Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that Ericka provided you with excellent service and listened carefully to your needs. Although we're sorry you decided not to go with The Southmore, we're... happy you found a place that works for you in Pearland.

Should your plans bring you back to the Museum District in the future, we would love to assist you again!

Sincerely,
Stephanie A., Community Manager Lee mas

Hello,

Thank you so much for your kind words and for taking the time to leave such a thoughtful review! We're thrilled to hear that you're enjoying your experience at The Southmore.

It’s wonderful to know that our amenities, views, and service... have exceeded your expectations. We're especially grateful for your recognition of our new management team. They work hard to create a welcoming and attentive environment, and we're so happy that it’s making a difference in your experience.

Thank you for recommending us – we’re excited to continue making The Southmore feel like home for you!

Enjoy your day,
Your team at The Southmore Lee mas