Metro 5514 Apartamentos

The only good thing about this place is the amount of space you pay for. Other than that dont move here.
As current residents in a 2b & 2ba, Im searching for ways to get out of lease because every other week the water is getting cut off for some plumbing issues, higher than normal electricity bill because they are to cheap to invest for the right a/c unit for the apartment, my kitchen window has been cracked since i moved in and no one has came to fix , multiple issues with the HVAC monthly. Not... only that, my bathroom tubs has multiple cracks in it and some type of gritty texture. Currently, my mailbox is broken and the mail lady is putting mail in when i reported this twice. Something is always broken in my apartment or the complex. The location is bad also because of the trains. If I could give them zero stars i would.
They literally took my problems seriously after I told them i would withhold rent. They did not do a good job, they order me a new a/c was like we did everything. Lee mas

DO NOT MOVE HERE. THIS WAS THE WORST PLACE EVER. YOU COULD NOT PAY ME TO MOVE BACK IN. SAVE YOUR MONEY.

Apartment condition:
Carpet was dirty upon move in. Management did nothing about it. IF YOU move in, be sure to note EVERY LITTLE chip, mark, scratch you see. They will charge you for every single little thing upon move out. I was carpet clean even though I already reported that my carpet was dirty upon move in.

Poor property maintenance:
Water is constantly turned off for hours due to... broken pipes.
Electricity is always having a power outage for whatever reason. I literally cannot count the number of “water shut off” and “power outage” emails I have received.
No preventative maintenance is done. Very poorly built property.

Location:
Property is located right next to multiple trains. Trains are LOUD. They also back up traffic so you will have trouble coming to and leaving your apartment if trains are there. They come very often. Lee mas

If you enjoy waking up in the morning and not being able to brush your teeth, wash your face, or take a shower then this is the place for you.
They have literally cut off the water 3 times in the past two weeks. This happens every single month.
They cut it off early in the morning so if you do not check your email first thing when you wake up, you will not be prepared. It will stay off from 8 in the morning until about 5 or 6 in the evening.

I currently live here and the place has its extreme perks but it’s not enough. It is so spacious, pretty central location, never runs out of parking and an in unit washer and dryer. As I was applying , I knew there have been murders but i told myself that crime has no zip code. This is true. Candidly, I disapprove of the fact that Management doesn’t notify us when something unfortunate occurs. We are left in limbo until they figure out how to make a statement. They usually lie within the letter... .
Another reason this place is not enough nor worth it, is the fact that there is so much mold in the first floor apartments. My health has taken major hits since living here. The maintenance folks are so sweet but I put this issue on management for not dealing with this sooner. Honestly , if you choose to live here , just aim to live on the 3rd floor because you can honestly hear every little thing someone is doing upstairs (not pleasant). Lee mas

I would give this zero stars if I could.

They charge us again for shampooing even though we already hired a professional cleaning service up to standard when we moved out. They charge us again for water bill and claimed it was back tracked. This does not make sense. All of our monthly water bill has always been consistent and we pay for the month we used. Now, they’re charging us for almost double the amount we usually pay for ... sewer/ water? Two charges at that. Just so you know, water shut... down in this place can happen SEVERAL TIMES a month. The place I live in right now is much nicer and luxurious, more cost in rent but very less in all these weird bills.

All of the reviews saying it’s a bad area, gate is often broken, security was not of any help because there was so many crime that happens, and actually a murder that happened just outside of my building, and rude management, it is all TRUE.

Why did I move in here then? Cost effectiveness and it was the closest to UH Purple rail. We were UH undergrads paying our own bills.

My advice to you if you decide to move in here anyway is DOCUMENT EVERYTHING, and BE STRICT ON THEM.

We have always been lenient and understanding of their average to poor quality and facility, we understand the rude management too, because hey, you get what you paid for right? I wouldn’t expect 5 star treatment when it’s comparatively cheaper in what I pay. But, apparently, they expect their tenant to deliver to their 5 star requirements.

You can judge what you will from my review, but I just want to share this so it won’t happen to you. I thought the other tenant’s experience must have been because they are non-compliant. For two years of being compliant tenant, this is what you get.

They are going to be VERY STRICT on you. And watch out for all of the ways they can charge you extra when you move out.

Don’t believe me still? Keep scrolling down to the older yet LONG and THOROUGH complaints from their reviews. They all say the same thing as I am saying.

Please, please consider somewhere else. It’s not worth the cost saving on what we endured and what they’re treating us now. Pay a little more that treats you better.

Right now, I’m still trying to settle this outrageous and unfair bill they’re trying to charge us. But seeing how they treat their tenants, I’m not expecting much. But mark my words, if they keep this up, this place will pay the price back one way or another. Lee mas