The Kacey at Kingwood Apartments

They change management AGAIN been living here for 3 yrs and I love our apartment(only reason we keep renewing) but this will be our last year due to office never answers their calls OR emails went up there to talk to them In person 40 mins before they close due that I couldn’t contact them and the office manager had already locked the doors and didn’t even let me inside the office and told me to check online their resident portal (which wasn’t working and I needed help) …told her I had a... maintenance problem also and she kept telling me to just check resident portal like hellooo isn’t that her job to help me instead of trying to dismiss me to close early she made me feel belittle and unwelcome in our own apartment complex please don’t move here if you want to feel at home Lee mas

My spouse and I lived in the complex for 2 years, we enjoyed the apartment and the looks of it but that did not offset the headaches you have to deal with in the office staff. The maintenance crew were always amazing, if we had to ever deal with the front office staff it would take hours. Do not ever expect them to return calls or emails. The office staff would over charge us, bill us for something that did not belong or increase our bills and the response was always "it was a system mistake."... In the two years we lived there we spent several hours in the office due to the "system mistake" and within those 2 years we dealt with 4 different office managers and countless numbers of different "new" employees. Almost every time we had to deal with a new employee, they did not know their systems or anything of the lease agreements, which lead to many issues with the office staff telling us information that was not true.
The lack of organization is frustrating and time consuming for the tenant.
I personally would not recommend moving to this location, there are several other apartment complexes in the area that are much more willing to work with their tenants. Lee mas

I have been living here for a year. Units are new with a beautiful open kitchen concept, granite countertops, sizable closets, and patios. The maintenance team is friendly and courteous. However, you’re lucky if the office staff (Tye) answers the phones. When they do, they promise to call back to address one’s concerns but never do. Very disappointed with the service this new management provides its residents.

Great community to live in. Any problems I have had were quickly taken care of by the staff. The building is very clean and I barley hear my neighbors as I have been working from home. Just a pleasant experience all around so far. And I have been living here for almost 6 months.

It use to be the Royalton at Kingwood. Management at least attempted to address my terrible neighbors above me stomping, yelling, jumping, all the time. We got new management I called about my neighbors above and they said they don’t address issues like what I’m having with my neighbors. Jesse said she would have to talk to her manager and he would have to read the policy and procedures for their company to see how to address it? How do you not know? You can’t just address it with someone’s... neighbors. I have lived her 6 months and the worse apartments I have ever lived at in my life! DON’T LIVE HERE! New management won’t address and won’t know how to address any issue you might have. Lee mas