Arboretum at Lewisville Apartamentos

I have never lived in a worse managed place. Our apartment would be cute if it didn’t have so many issues. When we moved in there was a hole big enough in the windowsill that you could stick a finger through it, the floors were broken in multiple spots, the cabinets under the kitchen sink were caving at the base, the list goes on and on. These issues took weeks to fix (mostly just because that’s how long it took for maintenance to finally show up). Then our kitchen light went out and it took... almost three weeks for them to fix, which they did by replacing the old light cover with a new one that was already cracked. Now our kitchen light has been out again for a week and they have yet to make an appearance despite speaking with the office multiple times. The management team has done nothing to help and will not call back if you leave a voicemail, which is what you generally have to do since they rarely answer the phones. We never expected a luxury apartment but at the very least we would like the bare minimum of everything to be in decent repair and working. We have every intention of leaving the second our lease is up. I do not recommend living here. Lee mas

Multiple water leaks in my unit and maintenance orders have been closed before without it being fixed. I'm still waiting for maintenance to fix the damage from a new leak. The trash compactors overfill fast and people leave theirs in yards. I've also had packages stolen and the gate only works about once every 3 months, so it really isn't a gated community. I have tried calling the office many times, always going to voicemail. 2 stars for location and to prove this review wasn't written when I... was angry for them not answering the office phone again! Lee mas

Don’t move here . Work orders doesn’t get fix unless you ask over and over , over priced for the quality and they never answer the phone in the front office .

Don't move here!! Honestly they need to shut this place down. The management changes at least twice a year and it gets worse every time... Piping in the building needs to be redone in all of them. The breeze way in the buildings are always dirty because the valet trash that you have to pay for is always spilling trash on the stairs. Maintenance is terrible and basically useless...They might come look at the issue weeks after the complaint only to not fix anything until it's time to renew the... lease. If you read this review and still move here then it's your own fault. Lee mas

I can’t wait for my lease to end, to move out from this apartment. If you put your work order down it take them ages to come and fix it, have been complaining about my patio storage is not open since about four months ago up till now nothing is done, bedroom door is not close very well put the work order two months ago nothing is done up to this moment. My worst apartment ever. I regret moving to this apartment. You pay for everything and you don’t enjoy anything. Worst apartment!!