The Abbey at Sonterra Apartamentos

I loved living here. My son left his car in our garage for 5 days while he traveled to Cali, it was 2023 Sports Car, stolen on the 5th day. Apartment never provided video, nor shared these details - apparently this very common. I had a friend, he was military - his car was stolen from their garage as well. wealthy cars, but they do get hit by predators, I think someone from the apartment complex gave these thieves the code. But other that, really nice spot to live. Small apartments.

I love it here! It’s beautiful, clean and very welcoming staff, free snacks and coffee. You can come a use the gym here anytime and mail is inside . Wonderful trash service . You can use the pool and firepit till 11 pm which I think is more then fair. Game room always open. I have never had broken glass or bugs anywhere here. The only downside is the extra fees here and there and it took forever to get approved but they have much better staff now. I really love it here and for us at least the... apartment we got was better then the model. Lee mas

I want to ask every tenant in this community if they were given a chance to see their apartment prior to move in date, not the model unit, we never had the opportunity to see our unit prior to move in date which is Sept. 29, 2021, and strictly only at 2pm or later that day no earlier than 2pm for our movers to get in. We signed our contract on August 17, 2021.

Sept. 25, 2021 - We came in to let them know movers are coming on the 29th to move our stuff on the date of moving in. We were told we... are not allowed to enter and see the unit until the contract begins on the start date. For maintenance reasons they have to prepare the unit 5 to 7 days for the new tenant. REALLY??? 5 TO 7 DAYS ???
We were not told about this until 2pm time frame prior to our inquiry and signing of contract until Sept. 25, 2021.
The 2:00 pm moving time requirement is not stated in the contract. Our issue is we made arrangement with the movers first week of Sept. to move our stuff on the 29th Sept morning. These movers are paid by hourly basis and at this point in time it would have costs additional $200.00/hour.
But moving out there is no time requirements You can move out any time you want. So what is the difference??????????????????

Sept. 27, 2021 we came in again requesting to see the unit but as usual we are not allowed to see it just settle to their rules, of course we signed the contract already, so if we would have backed out we would have suffered the penalties and the aggravations.
In our history we have always been granted to physically view the apartment or unit prior to signing contract not virtual viewing. Seeing virtually is fine, if the unit is brand new. To see the actual unit physically is just FAIR!!! Well, they say(MGT) it is their RULE!!!
As expected the unit was dirty, which is why I submitted the ff maintenance form items to be fixed. Oven was dirty white easy off fumes I nearly vomited, refrigerator, toilet seat scratches. bathtub dirty and the bathtub is not draining properly.
Just stating our frustrations, aggravations, inconveniences they have caused us.
If there is nothing to hide to make us back out wouldn’t you show it?????
Lee mas

BAIT AND SWITCH!!
STAY AWAY!!

I'm a 100% disabled veteran with a 3b3d/2bath with 1 car, but I have to pay $60 on top of my rent for "premium parking" because there is only 1 handicap space for this section of the property. On that note, there isn't enough parking for all the residents!! This is a known design intention for money grabbing.

Bug infestation even after multiple service request.

The drive through gates and elevators are out of service on a regular basis.

There is broken glass and... equipment in the gym. Those mirrors have been damaged for at least 2 months now. I'm told the broke glass is not a safety concern. Fix it!! It looks like crap and broken glass is absolutely a safety issue.

There is also a service fee to pay rent. Yeah, a fee to pay rent. $1.95 for e-check and more like $60 to use a card.

Management appears to be young and inexperienced. The owners are all about grabbing your money.

You have been warned.
Lee mas

Don't be fooled by the amenities. They are very nice buy you cannot use them (esp the gym) outside of regular office hours. We really enjoy living here. It's a beautiful facility the staff are very nice and attentive. There's a beautiful gym and a pool table/room. THE DOWNSIDE: WE HAVE NEVER BEEN ABLE TO USE THE AMMENITIES (esp GYM). One of the reasons for moving here, was the convenience of using the gym. We thought we could use it in the evenings. But the gym is only available during office... hours, when residents are working. So...I'm having to pay to join a gym. I'm really disappointed because the plan was to walk out of my apartment and excercise on site. WHEN ALL THE GYMS ARE CURRENTLY OPEN, THE ABBEL SHOULD ALSO HAVE THEIR GYM OPEN 24/7. The convenience of having a gym on site, was the main reason we chose to rent vs. buying another house. I regret to say that we will be looking for another apartment complex that has a gym open 24/7 when our lease is up. We would give the Abbey a 5star rating, but because we're having to pay for amenities that we cannot use when we are home, we give it a 2-star rating Lee mas