The Pierpont Apartamentos

I called to ask about availability, and the staff I spoke to was extremely helpful.

Horrible customer service and living experience. Worst apartment I’ve lived in. The hallways/ carpet constantly smelt like pee and poop from cat & dogs. I wouldn’t bring guests over because it was embarrassing. Multiple dogs off leashes and on 2 instances I had to protect my dog from an aggressor that ran up on us. This apartment holds no accountability for their residents or staff. Every person at the front office will tell you a different answer to the same question (RE: available units, rates... , lease termination, etc.) and that’s when you’re even able to reach anyone. Their phone constantly goes to voice mail and when I went to make my final payment I waited outside the front office for 1.5 hours and no one ever showed up (mind you, the maintenance man [who is great] said they went to lunch but someone should see me within 10 minutes…. No one showed.) After I terminated my lease I had back and forth communication for a month to try to pay them and be done with it all. During this time I constantly had to reach out myself because they would never get back to me with a timely response and they would just forget about me when all I wanted to do was pay them. The only thing good about this place was the maintenance staff. They were professional, kind, and timely. Everything and everyone else sucked. 0/10 would never recommend to anyone. Lee mas

Beautiful apartment spacious rooms with a good layout and a resort pool and courtyard! I had a great view from balcony come home to resort living !

Renter beware!! You will regret it if you move into these apartments. Please look at the reviews on this site and several others about these apartments and look at how multiple people for years have stated they are a horrible place to live. Theft has been repeatedly reported over several years and nothing to this day has been done to make it better. My car was vandalized this week and I reported it and the young lady in the office actually put the phone done when I was telling her then when I... said hello I heard her pick it up, and at that point I knew I really had to move. She said the manager would call me back and never even attempted to call. Never placed a notice on the doors or sent an email to the residents to inform them to watch their cars. That in itself is in inconsiderate and shows they don’t care about their tenants or their property. Not only does this make there apartment community look bad but it puts us at risk for thrives every night because they know we live somewhere where they can come and steal because we don’t have any security here and they know the owners aren’t going to do anything to fix it. And it isn’t just the management teams fault but it boils down to the owner. Greedy with no regards to his tenants. Now with the pandemic and theft on the rise with vehicles having tires stolen, catalytic converters and airbags, when will they do something. People need their cars to go to work to pay there rent. How hard is it to hire a 24 hour security team. A courtesy officer is a joke and I’ve only seen police present twice. The week before my car was vandalized which obviously means that’s why they were present for one week where visibly you could see them bcuz I want the first this had happened to and they must have had a lot of complaints for them to address it that one time which was short lived. After a week I haven’t seen one officer. And the lady in the office made up all kind of excuses about where the officer is and why we never see one. Well it’s because they don’t have one and again hire security everyday. The thieves come right back when they leave which is why for years it hasn’t improved with vehicle theft here. Also my neighbor is the neighbor from hell. I’ve had to call the police several times and the manager does nothing and then told me to call the police knowing they wouldn’t do anything bcuz Harris County doesn’t have a noice ordnance so they cant issue noise violation tickets to residents Lee mas

Communication has always been an issue. With previous management, it was a refusal to deal with issues and acknowledge wrongdoing. With current management, it is an inability to respond to emails, answer the phone, or provide updates for residents about the complex. We should not have to call consistently over the course of three hours to get someone on the phone, and then CALL BACK to ask for follow-up when the issue is forgotten...

Facilities (gym, pool, YOUR APARTMENT DOOR) will be closed... without any communication to the residents. Fobs were reset a few months back without any communication to the residents. The guest parking policy changes WITHOUT THEM NOTIFYING RESIDENTS, so park at your own risk. Good luck getting a parking pass since the office won't answer the phone anyway. Gate will also be periodically broken for weeks at a time, might as well park on the street.

I have lived in some very sketchy places before, but this is by far the most incompetent and unprofessional management I have ever encountered. It is honestly mind-boggling how they are still operating, staff turnover is nearly every month...

Do NOT move here. Pay more somewhere else for a much better living experience. Lee mas